Had some windows replaced in 2020. The installers used the wrong caulking on the entire job which had to be replaced. The salesman offered to have one of our windows aluminum clad. We couldn't open the window when this was done, making it unsafe for fire egress. One repair and the window was sticking, and caulking was wrecked. I was unable to get Vinyl Pro to respond from that point on. The real disappointment was the number of the number of times I had to call to try to get someone to come out. Many promises made. Between 2020 and 2021 both the salesman and the service manager were replaced leaving no one who know anything or cared about our job.
- Approximate cost of services:
- $7,500.00
- Company Response
Unfortunately the window that is being addressed were not part of the windows purchased thru our company. We serviced on more than one occasion an existing window that was not updated or replaced at the time of purchase. The install team did what was necessary to seal the window from the outside elements. The warranty of labour and product extends only to the windows purchased and not to the third party windows existing or installed. We wish we could of solved the problem for you as value added to your experience but ultimately this was done at no cost and should be explored to possibly have the window replaced.