Regency Granite & Marble

Kitchen & Bathroom - Cabinets & Design
CONCORD ON L4K4K7
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46%

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Reviews by rating (past 12 months)

Reviews for Regency Granite & Marble

Average customer rating:
5.6 10 (7 reviews)

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Ariel in Toronto
Ariel in Toronto
1 review Toronto, ON
0/10

Kitchen Counter Top

My family placed a deposit of $2500.00 with him to input a counter top. When it came time to putting in the counter top they disappeared with out $2500.00. No response to phone calls, text messages, emails, nothing. My grandfather is very ill and in and out of the hospital and on a very strict diet. When he is home it is very hard for us to cook for him and clean up since we do not have a counter top therefore meaning we have no sink to wash dishes. Do not use this company they will take your for money!!!!!!

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Marty & Tammy from Vaughan
Marty & Tammy from Vaughan
1 review Maple, ON
10/10

Granite counter top

Our experiences with Regency Granite and Marble have been outstanding! My wife and I first used Regency Granite and Marble a few years ago when we renovated our master bathroom and childrens’ bathroom. A few months ago we moved and again needed to renovate our master bathroom. Without hesitation we went with Regency Granite and Marble. Roger and his sons were extremely professional and knowledgeable from the beginning of each project to the end. They took pride in their work and their attention to detail was remarkable. They installed the granite on time, were efficient, and friendly and left the job site in a very clean state. Every one of my phone calls was answered promptly and was always very helpful. A week or so after the granite was installed, we realized that we needed a threshold made from the same granite. Our tiller said it would take days for the threshold to be made and thus won’t be able to install it. After talking to Roger and explaining our predicament, he sent his son out to our house to measure the threshold, he then created the threshold and had his son deliver it to us the next day. He did this because Roger and his sons care about their clients, even after their project is complete. Both projects provided excellent service, a very reasonable and competitive price and totally surpassed our expectations. The experience both times was stress free and most definitely hassle free. We were extremely satisfied with the job Regency Granite and Marble did and would highly recommend them without any reservations whatsoever!

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Jeff from Aurora from Aurora
Jeff from Aurora from Aurora
1 review Aurora, ON
10/10

Granite Counters

I was looking to upgrade my kitchen counters as well the counters in 4 bathrooms. I chose to do business with Roger and his sons (from Regency Granite & Marble) based on numerous glowing word of mouth recommendations. Roger and his sons did not disappoint as they were very professional, punctual and very reasonable. The counters look better than I imagined and the folks at Regency Granite were a pleasure to do business with. I would certainly recommend them to anyone looking to have new granite/marble installed.

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Antoniette from Vaughan
Antoniette from Vaughan
1 review Woodbridge, ON
10/10

Backyard/Outdoor Kitchen

My experience with Regency Granite and Marble was incredible! My husband and I wanted to put in an outdoor kitchen in our backyard. From start to finish we worked with Roger and his sons who are very helpful. He showed my husband and I all different types of stone we could install and told us the best choices for what we would be using the outdoor backyard for. We ended up choosing granite stone Vs Marble or Quartz. The day they came to take the measurements they worked on the kitchen right away! Regency was able to install in a week's time. The quality and workmanship was impeccable. Two young men came to install the granite and were very polite and efficient in the way they work. There was a piece of the granite that was slightly off and my husband and I were worried but the next day the same two young men came to fix it first thing in the morning. Every call and question we had was answered and the service was great! I would definitely recommend them to anyone who is looking for good quality stone and workmanship inside or outside of your home!

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Julia from Toronto
Julia from Toronto
1 review Toronto, ON
9/10

Quartz Kitchen, bathrooms

Professional service from start to finish. Ask for Roger, he is an excellent rep., he provided extended help and care throughout my project. Regency Granite had a huge selection of high quality granite to choose from. Installers were efficient, friendly, and on time. The job was done beautifully and without hassle. I was very satisfied with the experience and would highly recommend them. Excellent service, the price was right, I love my kitchen & bathrooms!

1 of 1 people found this review helpful.
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diana from Concord
diana from Concord
1 review Concord, ON
0/10

granite counter tops in kitchen

This company is terrible! Don't waste your money or time on them. The quality of workmanship is a disgrace! At first they seem genuinely focused and customer service oriented. But once they get thier money which they insist on it being cash. They won't return your calls, and you can't get a hold of them. When I finally got my counters installed 2 unexperienced people installed it. All I can say is my counters are a joke. Please be aware of this company. HORRIBLE! HORRIBLE! company.Go somewhere else.

0 of 1 people found this review helpful.
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Susan in East york
Susan in East york
1 review East York, ON

First Review

0/10

Cut and install granite countertop

•Feb. 2, 2012, the date they measured the template and the date that I gave them $1025.00 deposit.
•April 11, 2012 to respond to my phone calls and to install the granite top. The counter top was cut incorrectly, leaving an 1/2 " behind the slide in stove, but tricked me into paying by having me stand back while they took pictures.
•April, one week later, they arrived without tools. They pushed and shoved the countertop without success. When they were trying to make the stove "fit", the cupboards became out of alignment. The stove still does not "fit" but this time the gap is on an angle. I have phoned consistently, but as before the countertop arrived, they do not answer my phone calls. It is now May 22, I can still not use my kitchen because the granite top was not cut correctly, and the cupboards are now out of alignment... so I cannot install the sink nor the DW. All I want is that they return my money (cash) and remove the countertop. I call leaving a senior woman for months without a kitchen is not taking responsibility and creul and nasty. I registered a complaint with BBB, but they did not respond.

2 of 3 people found this review helpful.
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