This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
After reading several reviews (and despite seeing some 0 out of 10s) on homestars, we decided to give bed bugs and beyond a call. After all, these poor reviews were mostly from years ago, and most of the reviews were positive. We would have done well to listen to the negative ones.
Upon first calling the owner, Armand, we inquired about the negative reviews and he assured us that these were outdated reviews from the previous owner, Cary, who was no long affiliated with the company. Fine. Armand came by and did a cursory check of the apartment and we scheduled a heat treatment. On the day of the treatment, of course Cary shows up, touting his years and years of experience as the be-all end-all of knowledge and wisdom when it came to bed bugs. He belittled, dismissed and refused to listen to or believe anything we had to say about not having noticed the bugs until recently, basically saying "well, I'm an expert, so you're wrong" (which by the way is what we call an 'appeal to authority'; a classic logical fallacy). I should mention at this point that we were told we had a guaranteed three month warranty on the service (more on that later).
Anyway. The staff of the company were all very polite and easy to get along with; a great bunch of guys. Unfortunately I can't say the same thing about the owner(s). After assuring us that the bugs were gone, we immediately found more the following day. After calling Armand back on the phone, he informed me that these were what he called "distressed bugs", which is supposed to be a bug essentially driven brain drunk from the treatment, which is expected to die within a few days, and is incapable of reproducing. Well, this sounded suspect to me and so I googled the term, finding nothing. I was willing to give him the benefit of the doubt (after all, he was an expert).
After several days of continuing to find more and more "distressed" bugs, we called them back, and Cary agreed to come by and apply a pesticide to the areas effected (this was the one time he acted in a professional manor). We continued to find more bugs. We continued to contact them, and I was told to be ready for Cary to come by on a monday morning for a follow up check of the apartment. He didn't show up, and when I called him he said that we had never discussed him coming. Then on tuesday morning I received a call from my landlord asking where I was, that Cary was waiting for me at my apartment; he had told her that he and I had discussed him coming on tuesday (we hadn't). Then when I called Cary, he said he had discussed this with the landlord (they hadn't). At this point he just went ahead and scheduled another treatment without checking the apartment, though at this point it was becoming more and more difficult to get a hold of Cary, who would not pick up his phone or reply to texts in a timely manor (we were contacting him through his cell phone, the number of which was on this business card he gave us). The morning of the second appointment, at 6:30 AM, he cancelled via text message citing a "sick employee". We re-scheduled for the following week.
The second appointment came and went in half the time and with half the number of employees as the first. We continued to find bugs. At this point Cary was no longer taking calls from my phone, or responding at all to text messages, so we looked up the company contact info again online. I talked to Armand and he told me we would set up a third treatment, and that he would “call me back soon”. 3 hours later I called him back, and he said “oh, Cary told me he would call you; we’ve set up a treatment for Monday.” Fine. At least they were still willing to honor the warranty. The third appointment went much the same as the second, except upon reentering the apartment, I discovered that a wood and glue model I had built, with a great deal of sentimental value attached to it, was broken in half, and my computer no longer started. There was no indication that any of the glue on the model had melted (it was being kept in a room that wasn’t being treated, and on no portion of the model had the glue shifted or warped; it was cleanly broken in half down the middle) I contacted one of the employees who I had been corresponding with, and he was shocked to hear that the model had been broken; the last time he had seen it, it was in perfect condition, and I believe him (he even offered to help me fix it). I do not however, believe that Cary’s brief on-site visit during the day had merely been to check up on progress (infer from that what you will). Anyway, the model was of purely sentimental value so there was not much I could do about compensation for that, but my computer was another story entirely.
The first time they had come to do a treatment, Cary had indicated that computers were always removed from the room being treated. This was obviously not done on the third treatment. I called Armand and left a message on his machine inquiring about the company’s policy on damaged items, and to please give me a call back ASAP. I did not hear back from him. After almost a day of calling the company back continuously from different numbers that we had already contacted them with (and encountering an inconsistent number of rings before going to voicemail), I called them from my office phone, which they would have no record of, and would not show my name on call display. Armand picked up on the first call. When I said it was me his reaction was word for word: “Oh….. Hi…. How are you?”. I told him how I was, and asked again what the policy was for damaged items, and he brusquely informed me that there was a clause in the contract which stated they would not be held liable for damaged items (despite a review on homestars which indicated they had paid for a damaged television, however belatedly), and that I should speak to my landlord. He also informed me that the job had been completed 100% to satisfaction and that there was no chance of any bugs reappearing. I found four more bugs he following night. We have been unable to reach the company for comment.
After hiring another company to redo the job we were further informed that the propane-tank heat treatment method employed by BB&B is dangerous, and carries the possibility of an explosion. The job has now been completed to our satisfaction (by a much more professional company).
I hope that this review dissuades anybody who may have a bedbug problem from ever hiring this company. Despite the friendly employees, the unprofessionalism of the owners was completely inexcusable. We have considered filing charges for property damage and for failing to honour their warranty but decided against it as the process would just be more, stress and more time and money wasted that we really don’t need to go through right now.
STAY AWAY FROM THIS COMPANY AT ALL COSTS.
We are very upset to see this review that is a complete misrepresentation of what happened with this job and I would like to address it. We take a lot of pride in providing exemplary service and guarantees in removing pests from the home. There were problems with this location from the beginning when it was discovered they had a much more extensive problem than they believed. The infestation was quite bad and was tough job. We have never failed to get rid of a bed bug situation regrdless of how bad the infestation or the amount of times we have to treat location. We always returned the clients calls, however some were at 3am and had to be returned the next day. We have no missed calls or messages from the client. They had no problem reaching us when we retreated the location 3 times after the initial treatment. We have asked them for a receipt from the other company they hired and I would be willing to offer some sort of refund, but there was no return call. Its unfortunate things have gone this way. As many of our other reviews can attest We stand by our work with a guarantee and provide top notch service.
Don't ever use them. They melted three newish, one year old, outside windows in the bedrooms and completely promised to replace them. He had two buddies come to give quotes. I had one quote and yet almost 2 years later I still can not close the windows and its not the dead of winter. He won't answer the phone when I call.
We had our house heat treated after a bug was discovered in our children's bunkbed. Armand and Cary were reassuring at a very stressful time and were able to treat the house almost immediately -it was even on a Sunday! Although they were more expensive than other quotes we received, I liked their 3 month guarantee. It's been a month now and, for piece of mind, we just had a team of dogs in called K9 Pest Management (recommended by Cary) which was fantastic and gave us the all clear. I am so relieved and grateful! We were very concerned about heat damage especially to the old plaster moulding in our Victorian house so Armand gave us an added guarantee that any plaster damage would be repaired. In the end the plaster was fine. There were some new cracks in the drywall in the bedrooms and one Ikea cabinet door in a bedroom bubbled a little but we were thinking of getting rid of it anyway. It was definitely worth it!
Cary even treated my luggage two weeks later after I came home from a business trip.
I called Bed Bugs & Beyond after a friend highly recommended them to help me with a recent discovery of bed bugs in my unit. Cary and his team (Lindell and JJ) saved me from a nightmarish 3 days after I discovered the bed bugs. Cary put me at ease from the first phone call I made to the company and went above and beyond his professional 'requirement' to put me at ease and assure me that he will take care of all the management details with my condo and the work itself - and he was true to his word in all aspects. Although the service was performed only a week ago, I have confidence that he and his team have taken care of my bed bugs problem. I told him that as much as I liked and appreciated him and his team, I hope not to see them again!:-) Fingers crossed! But I would highly recommend him in an instant and have already told my friends about him if ever they have a similar issue, he's their guy!
This entry did not meet HomeStars review criteria.
I'm very grateful to Bed Bugs & Beyond for eradicating bedbugs from my home.. Another well known company had made an unsuccessful attempt a few months before and refused to acknowledge that there was still a problem.The significantly higher temperatures generated by BB$B was not only more effective but also meant that far less prep was required. Everything including several oil painting remained in the house and was successfully treated. I can't say enough about the quality of service provided after the treatment by Cary the owner of the company. Despite the distance, Cary and a crew member made a trip back to ensure that all the bugs were gone. I was reassured that I wouldn't be left in the lurch a second time and I can finally sleep at night thanks to BB&B
Discovering that I had bed bugs was one of the most stressful things I have ever gone through. I did a lot of research on several pest control companies in Toronto and I am so happy I choose Bed Bugs & Beyond and their heat treatment. Not only did they deal with my infestation with the utmost of expertise and professionalism, Cary (the owner) has been wonderful to work with - answering my hundreds of questions, dealing with my property manager, and generally calming me down and assuring me he'd get rid of my problem. This is a company that really cares about its clients and I will not hesitate to recommend them to friends in the future. On the day of treatment Cary and Julio (also fantastic, calm and very careful with my furniture and possessions) showed up on time and had absolutely EVERYTHING under control. They took great care of my condo unit; nothing is damaged or warped from the heat. After several sleepless nights and stressful days, my life can finally get back to normal. I trust this company 100%!
When my daughter came home from Panama covered in bites, I immediately suspected bed bugs. Despite my best efforts in keeping her luggage out of the house I still found something that I thought might be a bed bug in her bed. I called Cary at Bed Bugs and Beyond--he arrived at my house within 10 minutes of my call and confirmed this was a bed bug. By the next day the crew was at my house and the treatment was completed. Cary always answered my calls/emails, even very early in the morning if I had worries about bed bug issues and I am pleased to report that the sniffer dog did not find any remaining bugs in my house. I am very glad I found such a conscientious and responsive company to deal with this problem.
It was unbelievable. It works. It was for my parent and they had bedbugs for about a year. It was a nightmare. It was a last resort to use this company. It is very expensive but it works. It has been six months and there hasn’t be an I have absolutely no issue. There were a couple of things that were ruined but they replaced it with no issue. It was seamless.