Cary and his crew were fantastic! He was over immediately after I reached out to them, and took care of the problem the next day. They brought in their equipment, and was done in less than half a day. The crew was careful leaving no mark that they had ever been there...except that the bugs were gone. A month later when I expressed concerns that they may not have gotten every bug, they quickly responded and took care of it. While I hope never having to see them again, i would recommend them to anyone who is having a problem with bed bugs.