Last night our garage door literally fell of the track. It was hanging precariously by the wires used to open it electronically. After struggling to unhook the door and balance it back in place we called Easy Flip Garage Doors Inc. They were actually one of three companies I called from HomeStars and were in fact the only company who could come on such short notice; all the others either wanted an "emergency rate" or could not come until next week. Not only did Easy Flip come the day of the call they did not charge me an "emergency rate". The price quoted was extremely reasonable and the technician, Mike, was knowledgeable. I was certain the track would have to be replaced as it was damaged when the door fell. Mike was able to repair the track, diagnose the cause of the problem, suggest and install alternate hardware to lessen the chance of it happening again. He also offered some maintenance advice to prolong the life of the door. I was nervous at first as the quote seemed to good to be true and I am a firm believer that you get what you pay for but in this case I'm glad I chose Easy Flip. All in all the service was stress free and Mike was a pleasure to work with. Thanks Easy Flip!
- Approximate cost of services:
- $200.00
- Company Response
Sharon, thank you for sharing your experience with us here on homestars. When we heard about your situation, we knew this could be a safety issue and we always try our best to be there for our customers as soon as we possibly can. You called and booked your appointment during our regular service hours, hence, we didn't charge "emergency rate" although yours is a pretty urgent situation. Our "emergency rate" only applies during our emergency service hours of after 7pm. We're very happy we were able to help you out right away and that you are happy with the service. It was our pleasure to work with you and we are always here if you need our garage door services again in the future.