Masterpiece Hardwood Flooring Ltd.

It’s an absolute pleasure to write a review for Masterpiece Flooring. Truly, exceptional service straight from the heart!

I began the process of looking for a hardwood installing company a year before my start date, I read every review of the most “standout” hardwood companies in Calgary, and when I came across Masterpiece, I re-read and read the reviews at least 5 times. When you’re beginning a massive renovation project in which you are putting forward a substantial amount of dollars it didn’t make sense to not do through research.

Six months before I settled on Masterpiece, I met with Connie. Connie, responded to my inquiry right away and went through all my questions patiently. Once, I was confident that I wanted to proceed, she came by my property and measured each area and gave me a quote. She went through each budget line thoroughly and asked if I had any questions. After I placed the deposit for services, Connie was still available to speak with me for the many questions I had.

The renovation, didn’t actually begin until 6 months after my initial deposit and one year after I began my research. This was intentional on my part, as I wanted enough time to be prepared with the magnitude of the renovations. I highlight this point only because, I wasn’t Masterpiece’s “current” customer, I was a job pending, yet they treated me with respect, answered my many calls, and helped me prepare for the install.

The installation was completed in July 2015. I’ve been eagerly awaiting to write this review. Todd, Tye, Darryl and team were extremely professional during the install and showed great integrity in their work. They kept the work area clean and updated me on the progress of the renovations. My elderly parents often would be at home during the renovations, and all members of Todd’s team, treated them with compassion and catered the renovations with their specific needs for using particular spaces at that time. Often, when the fridge was unhooked one of Todd’s team members would offer to “rehook” the fridge temporarily for my parents to each lunch.
This is above and beyond and is certainly not what I would have expected of them.

I’m a person who values being on time, and I was very impressed that Todd and his team arrived at the exact time each morning and kept me in the loop if they were staying later or if they were going to be a few minutes late.
The install of the floor and baseboards is spectacular. It is obvious that Todd and his team took great care when cutting and laying the boards. Many people have commented on the floor and how beautiful it has been crafted. The final price, was in line with the quote without any surprises.

I am ecstatic that my nightmares of a possible horror renovation proved to be false. It has been an amazing experience contracting Masterpiece Flooring, and I would do it again in a heartbeat.