Sent an e-mail for a call back to request a quote about 3 weeks ago. Crickets. Sorry, I'm old school. I recognize that this is the busy season but an e-mail or phone call would have been the professional thing to do.
- Company Response
Sorry Deanna that you have experienced a problem with some company. Sadly it was not our company. It would be wonderful if we worked in Orangeville, advertised in Orangeville, or even had an email from you in any way shape or form! I will kindly ask HomeStars to remove this as we are not even located anywhere near you. I do know there is another possible company in northern areas with a similar name but sadly you just reviewed a Toronto area based company and caused a possible severe dent in our reputation. Which I actually take great personal and financial offence to. We do have an auto reply on our inquiry email that clearly explains we have a waitlist at this time and for the foreseeable future. Our phone message also says the same. I also caution you to think yes this is the crazy busy time of the season where we are all outside working hard. We may be small companies that have no "office staff" to respond immediately, and another thought comes to mind. What if they didn't get your email? What if it was spammed into the junk folder, what if their reply did the same. Giving a review like this based on many factors that could have made the company you meant this for not have even received your request that is something you should also consider. I know we think email, apps, etc all make us more responsive and available 24 hours a day to respond to your request, but sometimes things just happen and perhaps you could be more kind, patient, and forgiving and plan way earlier than 3 weeks ago to get gardening help instantly. I hope you reconsider giving review like this to a company you haven't even contacted.