I'm in the midst of a four year renovation which started with digging out my basement and continues through the 1st, 2nd and 3rd floor of a 100 year old house. The original contractor introduced me to Eric and Gord from GEM Electric, and although I no longer use the contractor, they have become my permanent electricians. Although it's true that they're very busy and can't always come in a moment's notice, they will if it's an emergency. Otherwise, you may have to wait. BUT, Eric, and his partner Gord, are worth the wait. I am a customer who pays attention to detail yet they always manages to do what I want despite the many complications that come with such an old home. Also of note; unlike many electricians, they have very high standards and are especially safety conscious. In short, GEM electric does a top notch job every time and both Eric and Gord are a pleasure to work with. I will continue to use them and recommend them with high praise.