We were connected to this company through Home Depot's water heater installation service. Thomas called me and I was impressed with his knowledge over the phone. He was able to give me a quote over the phone, but I wanted him to check in person just to make sure that there would be no unexpected costs. He had no problem coming for an in-home consultation.
At our home Thomas was very efficient completing his checks, but also very patient and answered all our questions. I also appreciated that there was no big sales push to sign that day. He was totally ok with me contacting him later after thinking about it. Very quickly after he left we got the quote confirmed by email which was great. I had more questions and emailed Thomas - he got back to me in just a few mins with everything I needed to know.
The installation took a couple of hours and the techs were great. They put sheets down to keep my floors clean, and cleaned up after themselves. You would never have known they came. They took my rental tank and returned it as part of their service, and let the rental company know I was cancelling the contract - I didn't have to contact the rental company at all.
On a side note, I appreciated the text message to let me know the company were on their way to my home - i got one for the in-home consultation and the installation.
The total cost, which includes extended warranty, was very reasonable and the service was fantastic. I highly recommend this company.
UPDATE - We have had the water heater for 2 months now. It stopped working yesterday. Even though it's under the warranty of the manufacturer, Thomas was quick to respond to my questions after hours late in the evening. I also had the pleasure of dealing with Tamim and the tech who were equally as great. They made sure that I got hot water back today (a Friday), in time for the weekend and freezing temps. You can trust that this company will be there when you really need them to be. I'm grateful for the amazing customer service.