We are sorry to hear about your issue with the Toilets, but we would like to add a few notes:
1. If our Warranty was non existent, we would not try to help or offer FREE replacement parts.
2. We have so much confidence in the quality of the Aqua Toilets, that we have them in the Public Bathrooms of our Showrooms. And keep in mind that they are not "Commercial Rated" Toilets. They are used plenty by our customers, and have been for years, without having issues or clogging.
3. The fact that the fill valve stopped working properly 3 days apart from each other 1.5 years after use, can indicate damage caused by the use of in-tank cleaners. Other brands void warranties in the case of misuse and charge for replacement parts. We did not question misuse and simply offer to help with free replacement parts.
4. Most stores will simply provide you with a 1 800 number to call the manufacturer for your warranty. In some cases you have 30 days to register your product with the manufacturer and must provide original Invoice from where the product was purchased. If fail to register or provide original Invoice, there goes your warranty. We get around all this by trying to help with customer issues and carry all replacement parts.
5. We have sold 1000's of Aqua Toilets to repeated customers over the years we have been in business. If the product was of poor quality, we would not sell it period. We are always extremely busy and do not need the headache of selling poor quality products. Customer service is time consuming and we try to avoid it by selling good quality products.
6. Most issues we have had with Toilets are from Improper Installation (which it seems this was not the case with your Toilets). Unfortunately, most installers and plumbers do not take responsibility for their mistakes and always blame the product.
Once again, we are sorry to hear about your issue and try to help you the best way we can while assisting you with repairs and offer replacement parts. Unfortunately we cannot offer to cover any plumbing costs, as we do not provide installation services.
Feel free to contact us anytime if you need further assistance or if you have not yet repaired the Toilets. We are always here to help.