Narish has been servicing our old unit for some time now and it finally broke down. It happened during one of the hottest days in the summer and we were thinking there was no way he'd be able to come in and help us. He saved the day by coming to see us quickly and getting the new unit up and running with at least AC so we could manage. He came back later and finished the job. What I love about Narish is his honesty. He told us he could fix the unit but recommends replacing it at a marginally higher cost. Now we have a much more efficient unit where the temperature is comfortable, we also find the unit doesn't run as much saving us money.