Never deal with Northern Comfort Windows & Doors in Barrie. Their service level sucks beyond words can explain. After spending almost $10k in windows and a new front door which has a scratch on the bottom and still to this date waiting for them to repair since August 2019 and being promised time after time someone would call me back and they never do and getting a little frustrated with them after being told today that the paint will be dropped off and I as the homeowner would have to paint it myself made my blood boil and they tell me I am rude?? Of course I raised my voice after they said to wait another two days from someone in service would call me back, 5 months waiting and they have a 24 hour policy to put a claim through for damages, I have yet to find that on my invoice where it states that. All they took was my money and ran, and the sales rep earned his commission which him too did not help me what so ever, just brushed it off. This was the first and last time I use them and I will never refer them to anyone. Stay AWAY.
- Company Response
Hello Csaba, Thank you for sharing your experience with us, we are very sorry to hear about your frustration. We will bring this issue up with our management team and we will be in touch to help resolve the issue at hand. Thank you.