Jackson & Associates Inc.

General Contractors
Toronto ON M4L 2C3
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General Contractors
Jackson & Associates Inc.
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76%

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Reviews for Jackson & Associates Inc.

Average customer rating:
8.5 10 (13 reviews)

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Elliot
Elliot
0 reviews Toronto, ON
10/10

Kitchen renovation

We used Jackson and Associates for a complete kitchen overhaul that was completed in December of 2020. We were completely thrilled with the final results! All of the planning and preparation was thoughtful and seamless, we were kept informed every step of the way, given multiple options at different price points, any issues were readily resolved, and completed in reasonable timelines (especially considering that this was done during the pandemic). The estimate we were given was reasonable and any additional expenses simply reflected upgrades that we chose. We have used Jackson and Associates for all of our homeowner needs from straightforward repairs to complicated renovations and they are now the only company we will use. We have continually been impressed by the communication skills, problem-solving ability, and professionalism of the owner and his colleagues. We have never felt misled in any way and to say that everything has been above board would be an understatement. Save yourself the time and energy of getting multiple quotes and just hire them!

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Company Response

Hi guys thanks so much for that wonderful review, we work hard to get things write, we had a few hiccups along the way, which is pretty common on a job that size I'm very grateful & proud of the project, thank you for the opportunity to do the project

dbockus
dbockus
1 review Toronto, ON
10/10

New staircase, railings, hardwood floor

This was the latest of several projects Jackson & Associates have done for me. I live in an old house. The stairs were worn, the railings were not code, the hardwood floor on the second story was creaky. We were provided with a very detailed description of the work that would be done. Jackson's people installed stairs, railings, hardwood, baseboards. and redid some drywall. They cleaned up at the end of the day and disposed of all the old materials. The workers were all reliable, polite, and highly skilled. The posts that we wanted for the stairs required a creative solution that was skillfully conceived and executed. My wife and I are extremely happy with the result.

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Company Response

Thank you so much for the review, there were a number issues to deal with,some times you can't solve the issues until you've completed some of the work, thank you so much for your patience , I was very happy with how it all turned out, the final touch was the stain & urethane which finished it off , again thank you so much for the work

Private User
Private User
Private User reviews Mississauga, ON
10/10

Ensuite Bathroom to Master Bedroom

We were very pleased with our results of our bathroom renovation. Mark offered suggestions, kept us duly informed throughout the project and was extremely good about completing additional work.

Honesty. Integrity. Professional. Skilled. Attention to detail.

We do not hesitate to recommend his company.

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Company Response

Thank you so much for your review, I've been ever so grateful that family's such as yours hire us to work for them , we have a responsibility to do the best job possible, & to keep you informed about what is going on thanks again for allowing us to come in to your home

Tim
Tim
6 reviews Toronto, ON
0/10

House renovation and additon

They started work in March 2017 and said it "would be about 6 months". A few months later they gave us a schedule that indicated a finish date of December 2017. By May 2018 we were fed up and we asked them to not return. We will fix the remaining issues (eg 4+ visits to fix eves and they are still leaking). At no time did they indicate we were the delay.

Extra work charges in the thousands that were not approved by us prior to the work being done.

There are so many inaccurate statements in the Jackson response. I have no interest in debating them here. Good luck if you choose to use them.

I could go on but you get the idea.

2 of 2 people found this review helpful.
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Company Response

We have apologized for our timeliness due to internal staffing issues but also there were some health issues and surgeries on the clients’ side. They asked us not to return from Dec 2017 – March 2018 due to these surgeries. Not to mention once the demolition started we ran into our first obstacle; a concrete pad, which was covered in dirt about a 1’ to 18” below grade; approximately 24” thick by the width of the house. We also ran into bad weather during the summer months. As it relates to the eaves we did not want to make quick fixes but diligent ones with results when that did not occur we realized the problem may be bigger than originally thought. We attempted repairs on the eaves 4 different times with minor success each time; we would have returned as many times as necessary to complete the warranty issue.

Jackson took on thousands of dollars in Extra Work Orders to please the client; not charged to the client and paid for by the firm itself

• Windows and aluminum on old part of house
• Spray foam insulation in place of batt insulation
• Spray foam duct work for A/C unit
• We did double water proofing due to possible break down of exterior waterproofing
• Drainage for future interior water proofing in the basement
• 4x4 skylight put in, unit plus framing in place of size suggested
• Special scaffolding used between houses due to problems with neighbours (due to issues from the past)
• Landscape stairs, pad & retaining wall in place of concrete stairs, pad & retaining wall
• Exterior masonry foundation we were to parge, we did stucco to match the entire addition instead
• Supply and install stucco moulding around windows & door on the rear of the building, so it wouldn’t look so bland
• We leveled main floor & 2nd floor as close as possible as he wouldn’t pay for leveling
• Supply and install railing to the front porch so that job would pass building code inspection
• All inspections passed including building, plumbing & electrical

Jackson & Associates Inc. did take on multiple Extra work orders not included in the agreement but asked for by the client following the contract being drawn up therefor they knew they would be billed for extras not paid for out of Jackson’s kindness and willingness to compromise & make the client happy.

kendraallen in Toronto
kendraallen in Toronto
1 review Toronto, ON
10/10

Roof

Jackson & Associates replaced our roof four years ago. At the time we needed the work done on the weekend, and they accommodated us. They did a great job, and left the house cleaned up and tidy. Recently we found a couple of small pieces of shingle in our yard, and they came back and determined that racoons had tried to get in our roof. They replaced the shingles at no charge. We found Mark to be very ethical, and he lived up to his promises!

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Company Response

We have enjoyed working with you and appreciate your support. We look forward to being there for you with any of your future renovating needs.

Sincerely,
The Jackson & Associates Team!

Susan H.
Susan H.
1 review Toronto, ON
10/10

Two Bathroom and second bedroom renovations

Two condo bathrooms were fully renovated to include new upgraded fixtures, cabinets, tiling and hardware; the second bedroom was reconfigured to close off the original entry and add new French doors on an adjoining wall to open into the Living Room. The original closed off passageway was then combined with a small linen cupboard to create a new floor to ceiling closet accessed from the hallway.

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Company Response

Thank you so much Susan for your support. We enjoyed working with you and would be happy to help you should you ever have any future renovations needs!
The Jackson & Associates Team

tjakobek
tjakobek
1 review Toronto, ON
10/10

Addition to home

Very complicated and creative this was an addition to an 90 year old stone home

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Company Response

Thank you for taking the time to review our team. We appreciate your support and we will continue to support you and any of your future renovating needs. Thanks again Tom!

Leanne
Leanne
2 reviews Toronto, ON
10/10

Condo renovation

We hired Jackson and Associates to renovate our condo which was done from October 2014 to March 2015. It was a major project; it's like a whole new condo! The kitchen and both baths were redone (including a built-in pantry across one wall, and a custom kitchen island with a gorgeous feature column), hardwood floors and pot lighting were installed throughout, some walls were removed to create a more open concept, all new appliances were installed as well as a closet organizer system. My favourite things are details like beautiful new custom baseboards, custom-built barn doors which are space-saving and look incredibly cool, and a gorgeous slate and mosaic feature on the wall in the master bedroom! The team was amazing....they gave us lots of choices, useful advice about every detail and they were available anytime to answer questions. We are not do-it-ourselves kind of people, and neither my husband nor myself had ever done a renovation before, so we wanted to work with a contractor that took care of everything. Jackson and Associates did exactly that, and more. It was also a bonus that each team member was a genuinely nice person whom we felt comfortable with. Being a condo, space is limited so there were a few issues they had to work out. Watching the team problem-solve was inspiring, honestly. In the following year, there have been some minor adjustments needed, which I've learned are normal and can only be discovered once you've moved back in and lived with the new stuff for a while. The team has continued to be attentive and available at our convenience even though I know they must be busy with new projects. They are dedicated to making every detail right, no matter what. We can't say enough about them. Fantastic.

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Company Response

Thank you Leanne. We have enjoyed working with you and appreciate your support. We look forward to being there for you with any of your renovating needs.

Sincerely,
The Jackson & Associates Team!

Christian from Toronto
Christian from Toronto
1 review Toronto, ON
10/10

Home Renovation - So far so good

Jackson & Associates have done numerous projects for me including rebuilding the kitchen ceiling, installing skylights, completely renovated our main floor as well as a bathroom. This company is very professional, clean, and always does an excellent job. They are true perfectionist! We had an incident with one of their sub contractors, which they were quick to respond to. They are now taking on another home project for me (Basement renovation), I am very happy with their work so far.

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Company Response

Thank you, Christian and Melinda. Of course we enjoyed working with you folks and will look forward to working together again. Your support is why we enjoy doing our work so much!!

Norma from Toronto
Norma from Toronto
1 review Toronto, ON
10/10

Home Renovation

We used Jackson & Associates for multiple projects. The work that was completed was a Kitchen renovation, installed new fireplace, moved and painted walls, refinished and stained hardwood floors and replaced the front porch steps. We had the projects spread out from May - October to accommodate my budget, which they were happy to do. It's not easy having a crew come in and out of your house every day but Mark made the whole process feel seamless. Mark, was excellent to deal with and always communicated before hand for when his team will be in to work on my home. Mark never signed off on a project until he was sure that we were 100% satisfied with the work completed. Another big plus was that my house was never left a mess - Mark was very diligent to make sure that his crew cleaned prior to leaving. I am thrilled with the work completed and will absolutely be recommending them.

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Company Response

Thanks Norma,

We appreciate your support and we look forward to working with you for any of your future renovations needs!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jackson & Associates Inc.

Jackson and Associates Inc, being made up of employees & subcontractors, is an award-winning TEAM of quality professionals who share enthusiasm for our industry. We are dedicated to creating better homes for our clients.

We understand that the decision to renovate is not always an easy one. We therefore make certain that you have the most relevant information to aid you in that process. We listen in order to do our very best to help you realize your vision. To that end, we look after all the business details so that you can have complete confidence in the outcome. Here’s some of what you can expect from Jackson & Associates:

Full compliance with all government and industry regulations, Workplace Safety and Insurance Board
$5 million on-site liability insurance
Detailed written agreement clearly states work to take place
Minimum two-year warranty on all work
References from many satisfied customers
Continuous communication to keep you informed of progress
Metro License B 5501
Members of BILD
Founding member of Renomark
Presented with multiple Best Renovation Awards by BILD (formerly Greater Toronto Home Builders’ Association)

Services Include:

Masonry, Woodworking, Licensed Trades, Window & Door Units, Roofing & Aluminum Work, Painting, Tile & Stone Work, Flooring, Drywall & Insulation:

CATEGORIES
General Contractors
SERVICES
Masonry: Excavations for additions & custom homes. Forming of new concrete footings. Installation of new weeping tile systems for existing structures & new homes. Foundation walls and waterproofing applications. All types of brick veneer, stucco and stone finishing installations. Woodworking: Rough and internal framing of additions & custom homes. Internal & exterior wood trim finishing. Custom vanities, wall units, fireplace mantels and kitchen cabinets. Licensed Trades: Licensed electrical work for commercial & residential projects. All types of plumbing requirements & permits for mechanical services including new furnaces, AC units & radiant floor heating systems. Heat loss calculation design & permits. Window & Door Units: Supply & installation of custom aluminum, vinyl & wooden window & door units to all types of homes. Caulking applications to existing homes as well as new glazing units. Roofing & Aluminum Work: Complete roofing services including supply & installation of various types of asphalt, cedar & slate shingle systems. Ice & water protection system installations. All types of flat roof membrane installations. Supply & installation of aluminum siding, flashings, eavestrough, down-pipes and copper detailed roofs & flashing systems. Painting: Excellent painting crews for any type of interior & exterior detailing project. Painting of existing structures & custom homes. Tile & Stone Work: Excellent installers for all types of tile and stone installations for kitchens, washrooms, laundry rooms & foyers. Flooring: Supply & installation of various pre-finished flooring, engineered flooring, hardwood flooring, sanding, staining & sealing including systems for radiant heat applications. Drywall & Insulation: Supply & installation of all types of insulation, new drywall for renovations & custom homes. Plastering & coating applications.
WEBSITE
http://www.jacksoninc.ca/
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