Let me preface this story with a little bit about my background;
Ive spent 15 years working in Customer service, 10 years in Hospitality where I left off as Director of Guest Services in one of the biggest Toronto Hotels, and now 5 years in Banking as a Branch Manager and now Vice President.
I bring this up to note how important customer service is to me, and yet how hard it can be to impress me due to the fields I have experience with. Let me say, I never knew a Contractor was capable of providing 5 star service UNTIL l I met Marcel and his team at Contracting by us.
Me and my wife were looking to renovate out basement in Oakville to primarily create more space for our 4 year old son and 2 year old Daughter. We were at a point where we were out growing our house and needed to create a play area for the kids.
Contracting by Us was NO referral, we actually had never heard of them. I searched Contractors on the internet and stumbles across this site HOMESTARS. It was here where we Found Marcel's company. We liked the reviews but we also liked 2 other company's we found on here, so we decided to invite 3 contractors out to our house to supply a quote and share some ideas.
Now there was nothing wrong with the other 2 Company's but 2 things really stood out about Marcel when he visited our house;
1. Knowledgeable! When we had spoken to the other 2 contractors we shared our ideas and they told us great would look good and would build it into the Quote. When we shared out idea with Marcel, he was realistic with us although very polite. He informed us why some of our ideas would not work, whether it be due to space, water meters, ventilations systems, or cost of Beams...right from there we knew this man had experience and was not going to just tell us what we wanted to hear.
2. Connection; Marcel is a very genuine person who demonstrates that from his first visit, he stated I do every home as though its my home...this was proven later on. He connected with our children, some people might be annoyed with a 2 and 4 year old interrupting conversation but he actually enjoyed their company, to the point where we knew we would feel comfortable with this man in our house.
A few days later Marcel provided his quote and told us there will be no hidden costs, we don't go over the quote unless the customer decides to add different materials or add anything else on...this was again proven later on.
Marcel provided us with a full schedule, each day and time specific Trades would be arriving...let me tell you they definitely stick to the schedule. This was very important to us with 2 young children, we didn't want the reno to extend any longer then necessary, his accuracy was unbelievable.
Once the work began we met "Manny" Manny was essentially at our house everyday for the entire Reno...my son still asks about Manny. Manny is not only one of the hardest working individuals you will ever meet, but such an enjoyable presence who also connected with our children. Manny built our children a play house in the basement, a play house that is the awe to all of our friends and family, and the joy of our 2 children. Thank you Manny.
Everyday whether or not Marcel actually had to be at our house, he came to ensure the trades had arrived, checked on the status of their work, and asked us if we had any questions, comments or concerns.
The workspace was always kept extremely clean to the point you barely knew they were there. Our house did not appear as a construction zone, they clearly treated our place as though it were their own.
Finally once the work was done, Marcel surprised us with a customer name plate for our Children's play house, and a final bill that lived up to his promise from the beginning that we would not be going over the initial quote.
I felt compelled to share our story here as I assure you anyone looking for a contracting company, this is the team to go with. Any future plans we have we wont be looking anymore, we found our contractors for life.