Our hot water tank burst and flooded the entire basement. I discovered it very early and in the morning and wanted it taken care of ASAP. So I called Puroclean in Oakville at 6:30AM instead of waiting for the insurance office to open to wait on their preferred contractor.
I'm glad I didn't wait and I was sure surprised when I got through to Joel that early!!!
He showed up 30 minutes after my call and began the cleanup process.
Impressive.
Joel and his team did an excellent job removing the water and soaked/destroyed items.
Also, I really liked the sanitizing foam product they applied to the basement floors once the carpet was removed.
Joel was also very thorough with gathering the required data, taking photos and completing the paperwork to satisfy the insurance company.
There was no delay with getting the approval to get the cleanup and the repair work paid. All the i's were dotted and t's crossed.
Polite, friendly and professional service from Joel and his crew. He was easy to get a hold of and honest person to deal with. This helps to make a stressful situation much easier to handle.
- Approximate cost of services:
- $12,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Rose! We were so happy to help you with your water loss. Your review makes me proud to be part of such a solid team.