We experienced a leak in our upper level due to the ice storm in May. We called a Puroclean and was greeted by a very friendly and concerned woman on the phone. She scheduled an appointment for us the next day, being up front that the time would be communicated with us then (depending on where the crew would be). By noon of the next day, we received another call just to inform us that we were not forgotten but that someone would be around shortly; this gesture, while simple, was much appreciated as it allayed our fears that we were being dismissed or pushed around. Sure to their word, someone arrived on site and began investigating the damage. Greg, the project manager who arrived, was extremely friendly, respectful, knowledgeable, and available. We appreciated how well he communicated with us, always keeping us in the loop, even if it was just to tell us that he was working on a solution or waiting for an answer from a third party. The team who came to do the work (Adam, Ibo) were also meticulous and took great caution to keep the work area tidy.
We also appreciated that the company dealt directly with the insurance company.
I have since recommended Puroclean to our neighbour, who indicated that he was equally satisfied with the company. I would highly recommend this company!