After using Tristar on 2 separate jobs and referring Alex M. and others, Tristar has truly failed me. Built a 2nd kitchen which is barely used to begin with and about 2-3 weeks after install we noticed a large crack on our kitchen island quartz counter. Kitchen contractor, very good friend of mine, called several times to have the issue fixed but not even a phone call back. The company is definitely not the same since the father, Mr. Martine retired....
Update to the co. response: Latour, it wasn't almost a year after we noticed the crack. It was shortly after the install. Perhaps you are forgetting that over the year our kitchen contractor, who is also my friend and neighbour, tried over 1 year to get a response from you until he too gave up. Your company came to inspect and it was a crack not a scratch. The last time our kitchen contractor called you, I was present, you had come back from your long vacation in Asia, and you still didn't contact him. Funny as to how we are now hearing anything about Silestone decision. I guess to convey the manufacturers decision to our contractor never crossed your mind. Sorry but Latour, you definitely are not your father!!!
- Approximate cost of services:
- $5,000.00
- Company Response
Hi you contacted us almost 1 yr after the installation your concerns about a hair line scratch or possible crack which we went out to inspect after you called us. But unfortunately Silestone, the company that makes then quartz does not compensate for that. I assure you quartz is the most durable product you can put as your counters but it is not Indistructable! with regular use it is very difficult to damage. The counters were installed in perfect condition with no crack. Since it happens quite a while after there's not much we can do for your basement bar/kitchen and entertainment room.