Mr. Furnace

Heating & Air Conditioning
28 Dunkirk Road St. Catharines ON L2M 6S9
Star Score
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91%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Quote Requests and Reviews.
Reviews by rating (past 12 months)
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Reviews for Mr. Furnace

Average customer rating:
9.4 10 (125 reviews)

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Alex in Niagara Falls
1 review Niagara Falls, ON
10/10

Technicians Ryan/Mike/Tom were very professional and very courteous. Randy - the manager was very clear and detailed in answering a lot of my questions.
Excellent customer service, Mr.Furnace has been servicing my furnace for the last 10+ years.

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Private User
1 review Niagara Falls, ON
10/10

HPV installed on Monday, as promised. Staff were very knowledgeable, friendly, courteous, and willing to please. The HPV was professionally installed, test operated, and its operation was reviewed with the customer. I would highly recommend Mr. Furnace to other potential customers.

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Joe in San Francisco
1 review St. Catharines, ON
10/10

Very professional. They kept me informed of their progress throughout the work. Ryan & Evert were very professional.

What I have come to expect from Mr. Furnace over the years

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Terry in Niagara Falls
1 review Niagara Falls, ON
10/10

We have used this company for over twenty years. They have always been professional, prompt, and pleasant to deal with. Their prices are fair, and all of their employees are top-notch. Today, kudos go to our installers, Ryan and Mike!

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Company Response

Terry, thanks for the great review, it's been a pleasure serving you the past 20 years! All the best, Randy Norton.

TerryL in Port Colborne
1 review Port Colborne, ON
8/10

My 16 year old Carrier furnace failed on Sept1,a cold evening,so I fired it up. I called Mr. Furnace the next morning. Anthony came out that day and pronounced it dead. Chris the salesman came out the same day and we set a deal on a new system.The new system was installed on September 6. by Ryan,Mike and Everett.
The whole process was smooth and stress -free.
Dealing with Mr Furnace isn't cheap,but it has value in its good service and I have been pleased for many years with him.

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Company Response

Thanks for the great review Terry!

Private User
1 review Saint Catharines, ON
10/10

Randy came out personally to quote my job and was fantastic. Was able to accommodate my immediate needs.
When the installers came out the next day, Ryan, Jay and Mike were INCREDIBLE!!! Kept my house spotless, my cats safe inside, and did the job with hours to spare!
A great experience- would highly recommend this team !~

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Company Response

It was a pleasure meeting you and thanks for the wonderful review! All the best, Randy.

Private User
1 review Welland, ON
10/10

Technician advised to replace the obsolete equipment rather than repair equipment that may only last for a short period of time. Had quote that same afternoon. Workers were at the house at 8:30 am the following morning to start with the project. By 5:00 pm A/C operating and hot water tank working. Completed the project by noon of the following day. Instructed on how to operate the new equipment and the work area was cleaner than before starting the project. Work staff very friendly and professional. Great company !!!!

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Company Response

Thanks very much for this wonderful review! We take pride in our professionalism and certainly appreciate the great feedback. All the best with your new equipment, Randy Norton, General Manager.

Liz Cesar in Hamilton
1 review Saint Catharines, ON
10/10

Randy Norton was very helpful. He explained our options to us. The installers worked hard for 3 days. All the work was done beautifully, they cleaned up after themselves and it looks great. Couldn't be more satisfied! Thank you, Mike and Ryan !!

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Company Response

Hi Liz, thanks so much for this wonderful review! All the best, Randy.

Diane & Chris in Welland
1 review Saint Catharines, ON
10/10

Called for a New A/C but turned out we needed a new furnace as well. Great service, went above and beyond! Fast, friendly, reliable......Thanks Randy, Tom & Jay. Call Mr Furnace Today

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