Locked catsitter out of apartment while gone
My wife and I went on vacation and, embarrassingly, forgot to leave a key for the catsitter in the lockbox. When she called to say that she couldn't get in, we called Complete Lock and Door. We found them through Google, and honestly, Tim saved our vacation. He was exceptionally courteous, extremely prompt, and very competent. He asked us to take a photo of our key and send it to him. He then confirmed his right to enter the apartment after asking us questions about the apartment that only we would know. From the photo we sent him, he then made a key with a file and a key blank on a maximum security deadbolt. As it turns out, we have a pretty good steel door and lock. His crafted key worked well, and he even pet our cat when he came to greet him at the door. On top of everything else, he leveled our door a bit (for free!) and made it easier to lock and unlock.
We were extremely happy with Tim. He really went above and beyond to help us, and he literally saved our vacation. No offense to Tim, but I hope to never have to use his services again (the cat sitter has her own key now), but if we do, or if anyone I know needs a locksmith, I will unhesitatingly and happily recommend Complete Lock and Door. Tim was fantastic, and if you need lock help, you will be happy with him.
- Approximate cost of services:
- $160.00
- Company Response
Hi Aaron thank- you for the nice and kind words. Aaron if you would like to change your key to re-establish key control. I can rekey your lock . Because I have allready been there I will charge you 36 labour plus 20 for the rekey plus 5 per key. The regular price on the keys are 14 each. The first 2 keys are free. You have 2 years to take advantage of that price. Have a great day. Tim :)