Tj's Fireplaces And Gas Services

Fireplaces
Burlington ON L7M 1M4
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HomeStars  >  Fireplace Mantels in Burlington  >  Tj's Fireplaces And Gas Services  >  Completely unsatisfactory. Didn't do the job they were hired to do; I had to hire another company to fix it. Refund requested. No refund forthcoming, despite numerous efforts to resolve with Terry prior to posting this review. Very disappointed.
laura in Oakville
laura in Oakville
1 review Oakville, ON
0/10

Completely unsatisfactory. Didn't do the job they were hired to do; I had to hire another company to fix it. Refund requested. No refund forthcoming, despite numerous efforts to resolve with Terry prior to posting this review. Very disappointed.

Hired them to fix a specific problem, blackening, smoked up glass. Charles did not thoroughly take the fireplace apart, did not discover the problem and did not fix it. I called back and Terry said he "thought it was a distorted burner", although he had not been here, and the burners had not been looked at. He suggested I might be able to replace a burner with an old one if one could be found. I hired another company, who fully dismantled the fireplace, discovered a worn seal and air leak around the gas pipe, repaired it, repositioned a log, and problem solved. Charles admitted to me on the phone that he had not been thorough enough, and I believe Terry owes me a refund, as they didn't do the job they were hired for. He has tried to say that they were there for a routine service, but that is not true. I hired them to fix a specific problem. The serviceman from the other company took it upon himself to call T.J.'s and say what he had done to fix the problem. I have not heard from Terry since Jan 19, and I gave him plenty of opportunity to provide a refund to me. His communication with me has also been unsatisfactory, as he is very slow to respond, and has taken no initiative to rectify this situation.

Approximate cost of services:
$140.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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