HomeStars  >  Fireplaces in Burlington  >  TJ'S FIREPLACES AND GAS SERVICES
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95%

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Reviews by rating (past 12 months)

Reviews for TJ'S FIREPLACES AND GAS SERVICES

Average customer rating:
9.7 10 (45 reviews)

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James and Elizabeth A, Oakville
James and Elizabeth A, Oakville
5 reviews Oakville, ON
10/10

Fireplace Service and Repair

I have two fireplaces in my home. My stand alone had a broken switch making it impossible to turn on and off and my gas log insert was giving me a soot problem. Charles from TJ's came to see me. He was prompt, personable, professional and got to work right away. He diagnosed and repaired both fireplaces. Its dirty work and he left the work areas spotless. I thought the price was reasonable and fair and I would certainly recommend TJ's...and specifically Charles if you are in need of a fireplace repair.

Thanks Charles, hope to never see you again.

James And Elizabeth

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Jeff from Halton
Jeff from Halton
3 reviews Halton Hills, ON
10/10

Fantastic service!!

I found this company through Homestars.com and I am very happy I did. Charles was very friendly and a pleasure to deal with. He was able to see me the day after I initially called them up. I "inherited" a fireplace from the previous owner of the home and it wouldn't start or, even after manually lighting it, wouldn't maintain a flame. Charles was able to identify and fix the issues within an hour. He vacuumed out the unit, polished the glass and left the area cleaner then when he had arrived. A wonderful experience overall and I would definitely recommend them to anyone looking for fireplace maintenance, repair or replacement!

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Company Response

Jeff thank you for your review
Charles is thorough
Just a reminder when you move into a new house to always get your gas fireplaces serviced this way you now have a starting point for your own maintenance schedule
Enjoy your new home ?

Rob in Burlington
Rob in Burlington
1 review Burlington, ON
9/10

New fireplace

Charles was polite and courteous. He always answered all our questions, worked hard and cleaned up at the end of the day. We are extremely happy with the finished product.

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Company Response

Thank you for your review and kind words
Enjoy your new fireplace just in time for Christmas with your family

Brian from Burlington
Brian from Burlington
1 review Hamilton, ON
9/10

Fireplace Service

Charles was great. He was exactly on time, and protected my hardwood floors in the area he was working. Very knowledgeable and helpful! Polite and friendly! Too bad my fireplace is unfixable! But he did give me lots of options for a replacement.

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Company Response

Sorry unfortunately with age and parts no longer being available for older models the only option info the end is replacement

stevencrao
stevencrao
2 reviews Burlington, ON
10/10

Modern Fireplace WOW

I had the Pleasure to work with TJ and his team. All I can say is WOW. His team is VERY professional, courteous and do some pretty amazing work. Just take a look at the picture. HIGHLY recommend TJ and will certainly be working with his company again!

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Company Response

Thank you for your glowing review ?We do try harder to make sure we get it right
Thanks TJ

Private User
Private User
1 review Burlington, ON
10/10

Relocate gas line in basement

We were very satisfied with the service provided by TJ's Fireplace and Gas Services Inc today.
Charles and Justin were so efficient, knowledgeable, professional and personable - a job well-done!
Highly recommend this company for any gas services you may require.

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Company Response

Thank you for your review
Thanks for calling on TJ'S FIREPLACES and Gas Services to get your gasline moved

Private User
Private User
1 review Burlington, ON
10/10

Honest & Professional

TJ is a commiserate professional. He is honest, knowledgeable, and prompt in answering questions. He definitely lived up to his reputation.

Even though the information was not exactly what we wanted to hear (replacement was required), TJ was very diplomatic and took the time to really help us understand the options and costs.

1 of 1 people found this review helpful.
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Company Response

Thank you for your review
Yes everything has a lifespan and even if we don't use the fireplace everyday you cannot change the fact that the fireplace is 20, 25 0r 30 years old
Seals gaskets and other parts are subject to extreme heat fail and wear out
We service what we install that does set us apart from other shops
We will be there for you in the future when you need us
Thank you again for taking your valuable time to post your review
TJ

John in Burlington
John in Burlington
2 reviews Burlington, ON
10/10

Fireplace installation

Hired TJ's to remove a 29 yr. old gas insert & firebox and install a new direct vent unit. Charles and Justin did a great job over the few days it took. They were professional, courteous and efficient. The finished job with the glass & stone tiles at the mantle and the finished floor tiles look just great. Very satisfied with their work. I would highly recommend the company.

1 of 1 people found this review helpful.
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Company Response

Thank you got your review John
I am glad you are now enjoying your new fireplace Reno
Thank you for the kind words I will pass on to Charles and Justin
Thanks TJ

laura in Oakville
laura in Oakville
1 review Oakville, ON
0/10

Completely unsatisfactory. Didn't do the job they were hired to do; I had to hire another company to fix it. Refund requested. No refund forthcoming, despite numerous efforts to resolve with Terry prior to posting this review. Very disappointed.

Hired them to fix a specific problem, blackening, smoked up glass. Charles did not thoroughly take the fireplace apart, did not discover the problem and did not fix it. I called back and Terry said he "thought it was a distorted burner", although he had not been here, and the burners had not been looked at. He suggested I might be able to replace a burner with an old one if one could be found. I hired another company, who fully dismantled the fireplace, discovered a worn seal and air leak around the gas pipe, repaired it, repositioned a log, and problem solved. Charles admitted to me on the phone that he had not been thorough enough, and I believe Terry owes me a refund, as they didn't do the job they were hired for. He has tried to say that they were there for a routine service, but that is not true. I hired them to fix a specific problem. The serviceman from the other company took it upon himself to call T.J.'s and say what he had done to fix the problem. I have not heard from Terry since Jan 19, and I gave him plenty of opportunity to provide a refund to me. His communication with me has also been unsatisfactory, as he is very slow to respond, and has taken no initiative to rectify this situation.

2 of 2 people found this review helpful.
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Adrian in Burlington
Adrian in Burlington
2 reviews Toronto, ON
10/10

Fireplace and Gas Line Installation

I called Terry to help install a new fireplace I wanted in our basement. He was very professional in our conversations and was able to get us the fireplace we wanted at rate better than what other companies were offering. Overall, we are pleased with the work that he and his team has done.

1 of 1 people found this review helpful.
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Company Response

Thank you
Adrian
I am happy when you are happy
Thanks TJ

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TJ'S FIREPLACES AND GAS SERVICES

TJ's fireplace and gas services was founded in 1986 in Burlington. For twenty-seven years we have offered sales, service and installation of all gas fireplaces. We specialize in complete fireplace makeovers, wood to gas conversions, new gaslines and connections for appliances serving homeowners, renovation contractors and builders in the Burlington, Oakville, Milton and surrounding areas. References are always available. Call the company friends recommended at 905-630-5440 or email us at [email protected]

CATEGORIES
Fireplaces and Fireplace Mantels
SERVICES
We offer sales, service and installation of all gas fireplaces. BBQ's, Gas Stoves, Dryers, Pool Heaters, Fireplaces, Fireplace Rebuild, Gas Fireplace, Outdoor Living Spaces, Patio Heaters, Fireplace Servicing
SPECIALITIES
We specialize in complete fireplace makeovers, wood to gas conversions, new gaslines and connections for appliances serving homeowners, renovation contractors and builders in the Burlington, Oakville, Milton and surrounding areas.
WEBSITE
http://www.goldbook.ca/burlington-on/fireplaces/tjs-fireplaces-gas-services-5807/
YEAR ESTABLISHED
30
LICENSES
TSSA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.