I found this company through Homestars.com and I am very happy I did. Charles was very friendly and a pleasure to deal with. He was able to see me the day after I initially called them up. I "inherited" a fireplace from the previous owner of the home and it wouldn't start or, even after manually lighting it, wouldn't maintain a flame. Charles was able to identify and fix the issues within an hour. He vacuumed out the unit, polished the glass and left the area cleaner then when he had arrived. A wonderful experience overall and I would definitely recommend them to anyone looking for fireplace maintenance, repair or replacement!