Furnace King Home Services

Heating & Air Conditioning
Mississauga ON L4X 1K5
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Furnace King Home Services
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96%

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Reviews by rating (past 12 months)

Reviews for Furnace King Home Services

Average customer rating:
9.7 10 (196 reviews)

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Salman S in Mississauga
Salman S in Mississauga
1 review , ON
10/10

Furnace and AC install

Recently got a furnace and Ac installed via Home Depot / Furnace King partnership. Sandip, Furnace King's sales rep was extremely helpful in helping me understand their offering. I got quotes from Costco, Reliance and a couple of other smaller guys and found this one to be the best.

Had a few minor issues post install and Furnace King showed up quite fast to help resolve.

Overall, I am satisfied and glad I went with this company.

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Company Response

Thanks for your review Salman. It's great to hear you how happy you were with your experience, and your decision to work with us. With all the options available out there, we don't take it lightly that you put your trust in us. We look forward to making sure you're happy with your decision for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

davemoreau2 in Innisfil
davemoreau2 in Innisfil
1 review Mississauga, ON
10/10

Furnace replacement

Sandip was great in explaining the problem and solution. He helped immensely in getting any energy rebates available.
The installers went above and beyond in fixing water heater problems they weren’t contracted to do. Their service was efficient and clean.

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Company Response

Thanks for your review Dave. I'm happy to hear we were able to help you solve your issues in replacing your furnace. I'll let everyone know how happy you are with the service you received. We all look forward to keeping you happy for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Elijah
Elijah
2 reviews Toronto, ON
10/10

New Furnace & AC

Furnace King has been a pleasure to work with from start to finish. Sandip answered all my questions during our initial meeting, offered several options and we were able to decide the best path forward for me.

What really put Furnace King over and above was the pre & post install customer service. Sandip answered all my emails/texts within an hour.

In this day and age of endless information on the internet, it's not difficult to know what you want. So Furnace King puts customer service at the forefront as that is how they can differentiate themselves.

New units are working great in this heat wave. Install was done exactly how we discussed with no surprises.

Thanks Sandip & Thanks Furnace King

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Company Response

Thank you for your review Elijah. I'm so happy to hear how pleased you are with the new furnace and AC, but even happier to hear the impression Sandip and the team were able to make. You're absolutely right about there being a lot of information and choices available, and service is the chief goal we strive to achieve. With all the options available out there it means a lot to us to be given your trust, and we look forward to living up to your high expectations for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Emil in Aurora
Emil in Aurora
1 review Aurora, ON
10/10

Furnace , humidifier , air cleaning Hepa filter

I was are very satisfied with the presentation fromSandip and the deal for our new furnace . All warranties and service 24/7 , new air filter and humidifier . The time and the way how the crew did all installation and after finish the job the clean all. We strongly will recommend your company. Thank you.

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Company Response

Thank you for your review Emil. Good to hear you are happy with how our team explained everything and the work they did while replacing the furnace and HVAC equipment in your home. Your recommendation means a lot to us and we are committed to keeping you as happy as day one for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Private User
Private User
Private User reviews Toronto, ON
10/10

New Furnace and AC Installation

First of all, we have been using Furnace King for almost 10 years and recently upgraded to energy efficient furnace and AC. Sales Advisor was extremely helpful in explaining various options (pros and cons) available so that we could make an informed decision. All of the contractors were very efficient in getting the work done. They were also very courteous and professional. I highly recommend Furnace King!

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Company Response

Thank you for your review. I know you have a lot of options when it comes to servicing your home, so it means a lot that you have trusted us with your furnace and air conditioner for so many years. It's great to hear how happy you are with your most recent experience in replacing your HVAC system, and we are all committed to giving you the best service possible for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Mark in Toronto
Mark in Toronto
1 review Toronto, ON
10/10

Furnace & Air conditioning replacement

We had our furnace and AC replaced by Furnace king. Sandip walked us through how a typical heating system works, and explained the options for our replacement well. I thought he made a fair/reasonable set of recommendations on which units to purchase and so far (1 month in) they have been working far better than our old units.

The installers were professional and efficient. We weren't entirely happy with how the exhaust venting was finished as some bricks collapsed during the drilling. After contacting furnace king, they came back a second time and installed a PVC plate which solved my concerns on water tightness and appearance.

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Company Response

Thank you for your review Mark. I'm pleased we were able to fix the issues you had after the installation to your satisfaction. I'm also happy to hear you have noticed an improvement in your home with the new furnace and air conditioner. Your comments on our team are the best compliments we can receive, and we all look forward to continuing to keep you happy for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

May in North York
May in North York
3 reviews Toronto, ON
10/10

Incredible long term customer service!

My 13 year air conditioner failed during the July 1st weekend heat wave. Furnace King sent Joe and Michael to put in a new Amana A/C after Sandeep (sales) carefully determined what I needed. Everyone was incredible and really took customer service to the next level. Joe took the time to install a hard duct for my humidifier, replacing the flimsy soft duct from the previous installation. Furnace King has been sending Claudio as my service technician over the last 6 years and his work has always been amazing. This is the first time they've installed new equipment for me and the quality of the workmanship is outstanding. I've had contracts with larger companies over the years and this smaller company takes excellence seriously...if you are looking for a top notch company with reasonable prices that cares about their customers year after year, call them.

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Company Response

Thank you for your review May. It means a lot to hear how happy you've been with Claudio over the years, and I'm glad Sandip and Joe also lived up to your expectations for service with our team. I know you have a lot of options when it comes to servicing your furnace and AC and we've appreciated the opportunity to work with you for the past 6 years. we are 100% committed to continually living up to the high expectations you have set for our service. Thank you again for choosing Furnace King! Sincerely, Anthony Damiani

Private User
Private User
Private User reviews Mississauga, ON
10/10

Sandip is the best .....

My furnace, A/C and water tank needed replacing after 25 years. Did my research on Homestars and spoke to different companies. Decided to go with Sandip from Furnace King. I am very satisfied with his service and have been referring others to use this company.

1 of 1 people found this review helpful.
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Company Response

Thank you for your review. A referral is the best compliment you can give us and we promise to live up to your recommendation. I'm glad you are happy with your new furnace, AC, and hot water tank. We look forward to keeping you happy and comfortable for the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Reza in Mississauga
Reza in Mississauga
1 review Mississauga, ON
10/10

Furnace and AC Replacement

I had Sandip come in on a weekend to give me a quote. He was very professional and provided me with a lot of details to make the decision making simple. I was very pleased with their service. The guys came in on time and did the replacement for my furnace and AC and all the tests very professionally. I would highly recommend their services

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Company Response

Thanks for your review Reza. It's great to hear how happy you are with your new furnace and AC. Your recommendation means a lot to us, and we are all committed to keeping you happy for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

Glen in Toronto
Glen in Toronto
1 review Toronto, ON
10/10

Outstanding sales and customer service experience!

I started to research what was necessary to replace our 17 year old furnace and ac during the summer of 2017 but decided to wait until early 2018 to make the purchase.

I got quotes from four reputable HVAC companies. Three I had dealt with previously. I also chose not to include another well known company as they had just changed ownership and I was not sure about their future. All quotes came with some type of a guarantee of a quality installation. Given, I have a technical background, had done sales in the past and have taught both University and College, I just didn't feel 100% satisfied with either the sales experience or having a guaranteed of a high quality installation.

I started my search again on Homestars and came across Furnace King. I kept reading and reading lengthy reviews from customers that kept referring to Sandip, so I reached out to them and they immediately responded to setup an appointment.

Sandip was here exactly at the time we agreed to. He was polite and proceeded to first understand what we wanted and then presented the various options and the benefits of each one. He also gave me a Certificate that said Furnace King guarantees satisfaction. I was a bit weary about this as many companies say the same thing.

I went back to the other HVAC companies to get comparable quotes on the brand Furnace and AC I was considering. I decided that I felt that Sandip was the most credible and asked him to meet with me again. Sandip has an Engineering background so he understand the mechanics. He is also well spoken and was focused on getting us the products that we wanted at a fair price, so I signed the deal.

Within two days they installed the Furnace and had to return another day to install the AC as it was too cold that first day. They returned and installed the AC and here is where it gets interesting.

When they installed the AC the days had begun to warm up but the AC just didn't appear to be cooling properly. I texted Sandip and within a couple hours he arranged for a technician to check the unit. They found a minor issue and adjusted it but the unit still was not cooling. So I texted Sandip again. Shockingly he responded almost immediately!

Sandip then arranged for a senior technician to come within a day to check the system. After conducting a complete assessment - truly very impressive, he determined that unit could possibly be defective. Once again I reached out to Sandip just before a long weekend and he said he would contact me on Tuesday.

Tuesday rolled around and he followed up by email explaining that he had discussed the matter with the senior folks at Furnace King and they agreed to switch the AC and also reposition it.

In the end, they replaced and repositioned the unit and ultimately, not only is the AC cooling like it should, we are very very satisfied with how the stituation has handled professionally! At no time did I feel like I was being ignored. Sandip is a perfectionist and wants his customers to have an ultimate sales and customer service experience. He and Furnace King proved that, as every time I reached out to him with either a question or concern he answered within hours if not within minutes.

I absolutely recommend Sandip and Furnace King 150% and even if you already have quotes from others, reach out to him even if it is just to get another opinion, I think you will be amazed!

I now have him listed as Sandip King in my phone :)

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Company Response

Thank you for your review Glen! It's great to hear how happy you are with Sandip, and the rest of our team. I'm happy we were able to live up to your expectations. I know you have a lot of options when it comes to replacing your furnace and air conditioner, and it means a lot to know that you chose us after considering a number of different options. We are all committed to keeping you as happy as you are right now for many years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace King Home Services

Furnace King

With over 40 years experience, we offer you our commitment to superior home heating and air conditioning service: from personalized home comfort design to our selection of high-efficiency products, backed by the best guarantees in the industry.
-Heating, air conditioning, cooling, furnace, ac, central air, duct cleaning, air quality, humidifiers, filtration, HEPA, tankless hot water, home comfort, fireplace, HVAC, heating ventilation and air conditioning, emergency service, thermostat

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Air Conditioners, Furnaces, Air Filtration, Humidifiers, Tankless Water Heaters
SERVICES
24/7 Emergency Service. Installation, Maintenance, and Repair of: Air Conditioning Systems, Heating Systems, Air Filtration Systems, Humidifiers, Gas Fireplaces, and Tankless Hot Water Systems.
BRANDS
Amana, Trane, Rinnai
SPECIALITIES
All Residential heating and Air Conditioning needs, Air Quality and Energy Efficient Home Comfort.
WEBSITE
http://www.furnaceking.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Amex
LICENSES
Gas Fitters and Refrigeration License, Master Business License
MEMBERSHIPS
HRAI, TSSA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 Year Parts And Labour, and 2 Year No Frustration Guarantee On Furnaces and Air Conditioners
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