Never have I been so disappointed with a company as I was with Right Away Movers.
My family of three booked a move from Brampton, Ontario to Dartmouth, Nova Scotia, relocating from a two, to a three-bedroom apartment. The owner, Luis met with us in early October and estimated the weight to be about 2200 pounds even though we insisted most of our totes prepacked would be weighing more than that. Luis requested an eight-hundred-dollar deposit, which was given, and also discussed a departure date of November 28th with an arrival date of four to five days later after our furniture was picked up on November 24th.
When Luis, and two other movers arrived on the 24th that is when everything started to go downhill quickly. They arrived to move and take apart furniture with no tools! They proceeded to ask us for wrenches, pliers and screwdrivers. Most of the protective coverings were so dirty, I wouldn’t use them on an animal, yet alone furniture.
Once the furniture was on the truck, then the story changed. The departure date wasn’t going to be the 28th, it could take weeks before our furniture arrived in Nova Scotia. Our 800 deposit was given back, and our estimated weight of 2200 pounds was three times that much, and Luis insisted on a $3000 deposit ASAP to cover a cost that was now in the $6000 range.
After agreeing on a meeting place to pay Luis the $3000 at the weighing station, he leaves and doesn’t tell us! My son and I then proceed to run around the GTA to track Luis down for a payment, all the while trying to begin our trip east. Right Away Movers made an already stressful time, one of the worst experiences I have ever encountered.
Our furniture, picked up on November 24th, didn’t arrive in Nova Scotia until December 21st. One of our mattresses was ripped at the bottom, while tables and bedposts where chipped and paint scraped away. Thankfully we stayed with family for the month, or this move could have easily cost over $10,000 after telling us it would cost maybe close to $3,000.
If you are planning on using Right Away Movers, I hope you learn from our mistakes. Read everything on that contract, make sure you get verbal agreements in writing, but better yet just don’t use Right Away Movers.