Door Doctor

Garage Doors & Hardware
5649 Power Rd Ottawa ON K1G 3N4
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90%

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Reviews by rating (past 12 months)

Reviews for Door Doctor

Average customer rating:
9.6 10 (44 reviews)

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Tom in Ottawa
Tom in Ottawa
1 review Ottawa, ON
10/10

GREAT SERVICE !

This is the third time that my business has used the Door Doctor to address issues with our facility. I am so impressed with the quick, efficient and outstanding service that I have received from this company! In a world of poor follow up and returned calls, it is so refreshing to deal with a business that values the basic principal of servicing their clients and ensuring they are completely satisfied!

Thank You Guys,

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Claude in Kanata
Claude in Kanata
2 reviews Ottawa, ON
10/10

Excellent service! Used for garage door repair and opener installation

Top notch service! The coil spring on my garage door snapped, and Door Doctor came the very next morning (at the promised 8am) to fix it. Mike was friendly, very quick and efficient, and did a great job. However we then discovered that the 20-yr old automatic opener was dead (the lack of spring meant that the opener gears head shredded themselves due to the extra door weight). So he offered to come back 2 days later to install a new opener. So 2 days later (again, at the promised time), Mike removed the old opener and installed the new one which I had purchased from Lowe’s the previous day. Clean, professional, efficient installation. All-round excellent service! I would not hesitate to use Door Doctor again, nor to recommend them to others!

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Company Response

Claude,

Thank you for your kind words. I will let Mike know you took the time to post this review.

Best Regards,
Peter Ford
General Manager
Door Doctor

Kyle from Ottawa
Kyle from Ottawa
10 reviews Ottawa, ON
10/10

Garage Door Opener Replacement

Needed a replacement for our garage door opener. Called Door Doctor. Technician Kurtis came over, identified a suitable replacement model and also identified some minor changes he wanted to make with the new installation for a better setup. Made the second visit quickly and had the new unit installed without any problems. It was a no hassle process for us and we're very happy with the results.

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Company Response

Kyle,

Thank you for you kind words. I will be sure to pass them onto Kurtis.

Peter Ford
General Manager
Door Doctor
613-749-3667
[email protected]

Marion Craig from Ottawa
Marion Craig from Ottawa
2 reviews Ottawa, ON
10/10

Garage Door Repair

I had problems with my ancient garage door no longer wanting to close fully. Technician Mike arrived exactly as scheduled, quickly identified the problems and fixed them one by one. He also took time to tighten all the door hinges. I was thrilled that it cost very little and that I can put off buying a new door for a few more years!

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kevin in Scarborough
kevin in Scarborough
1 review Ottawa, ON
10/10

Great prompt service

The wire of our garage door came off the pulley. Gave them a call and they had someone here the same day. Repairman was courteous and efficient. He got the problem fixed and even took a look at the other door to make sure there weren't any problems. Would highly recommend them.

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John Alexander from Ottawa
John Alexander from Ottawa
2 reviews Ottawa, ON
4/10

Disappointed with follow up service.

Less than a year after full installation both garage doors began to intermittently fail to close and recoil open. At times I needed to manually close them. Their serviceman came under warranty and said that nothing was wrong with their installation; but he indicated that I should replace the mastercraft openers. I didn't think that was the problem since they are less than 7 years old...He left without any further help. I subsequently added several bolts to the frame attachments to ruggedize the assembly but that didn't seem to help, so I next cleaned off the center rail, which the chain assembly rides on, and re-greased it with silicon grease. Now after several weeks both garage doors function properly...you'd think a professional would know how to resolve this issue and not just a layman homeowner!!

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Company Response

John,

I apologize on behalf of our company for the inadequate service you received. Please contact me if you want a different technician to come to your home to verify the operation of the doors and openers. There would be no charge for that service.

Peter Ford
General Manager
Door Doctor
613-749-3667
[email protected]

Dan in Ottawa
Dan in Ottawa
4 reviews Ottawa, ON
10/10

Broken steel wire

One of the steel wires for pulling the garage door snapped. I booked an appointment online and the next business day they showed up on time and quickly resolved the issue.

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Private User
Private User
1 review Ottawa, ON
10/10

Responsive and timely work.

Work was done on time and as scheduled. Mr. Ford was responsive over e-mail and answered all my questions diligently. Product has been working flawlessly since I got it installed several months ago.

Would recommend to others.

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Dave
Dave
6 reviews Ottawa, ON
10/10

Garage Door Opener Repair

Excellent prompt service.

Called in the morning, Mike the tech arrived on time as stated. He quickly diagnosed the issues, replaced the parts and conducted the repairs. Door is working great again.

Thanks
Dave

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Ron in Ottawa
Ron in Ottawa
1 review Ottawa, ON
10/10

Garage door Repair Service

My cables rusted out and broke. I called on Friday booked an appointment for Monday morning. Kurtis called before coming and arrived on time. Immediately assessed the problem and explained what he was going to do. He replaced both cables and had it back in operating state in less than 15 minutes. Explained the possible cause, reviewed some preventative measures, offered me excellent advice and explained what to expect if I ever had major issue. Recommend some quality doors that would meet my needs based on the type of use, car storage etc.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Door Doctor

Door Doctor provides all Types of Residential & Commercial Garage Doors, Electric Operators, Emergency Exit Doors, Fireproof Doors, Sales & Service.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.