Visage Windows & Doors

Windows & Doors Installation & Service
Toronto ON M3J 2H2
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78%

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Reviews for Visage Windows & Doors

Average customer rating:
9 10 (124 reviews)

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Darin Stacey from Mississauga
Darin Stacey from Mississauga
1 review Mississauga, ON
10/10

All windows and doors replaced

We needed to replace all the windows and doors in the house. Visage did the house a couple doors down and it looked great. Called Dimitri and arranged an appointment. From the start our experience was that of a professional company that truly wants to make the customer happy. Dimitri ran through all the options and gave us suggestions for areas we were not sure of. We ordered 19 windows and 2 doors (including double front doors) with lead time of about 3 weeks. Alex came to measure and then as promised the install started and lasted the estimated 3 days. Nothing says more to you than watching somebody do their work and take the time to review it and fix even small stuff. Clean up was great and everything promised was delivered on. We called a few places for quotes and some were higher and some were lower but the reason we picked Visage was Dimitri's punctuality, professionalism, and the feeling that he was working for us and not just trying to make a buck. The reviews for Visage validated what we thought and I have to say that we made no mistake in our choice!

Approximate cost of services:
$16,000.00
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Darko in Toronto
Darko in Toronto
3 reviews EAST YORK, ON
0/10

Installation of brand new door

Guys came in and installed brand new door on my deck, changing the previous door that was leaking. New door stopped the leak initially, however 6 months after the leak was back. Called in one of their guys, showed him using a hose where the new leak was in the new door. During investigation he opened the non-sliding part of the door. This caused additional leak. Trying to bring them to change the door for the past two months, with no luck.
Looking for professional company to install proper non-leaking door, after this very bad experience.

Approximate cost of services:
$1,300.00
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Company Response

It's very unfortunate to receive a review like this from the customer you've tried to help going an extra mile every time.

First of all let's mention here that the sliding door was initially installed to replace a leaking double door (garden door or french door). Rotted wood was replaced and a new frame was built to install a new 5ft sliding door. Here is the customer's review from November 12, 2011 after the job was completed:

"Eugene and his team changed the old French door on my deck with a new sliding door. From the initial appraisal all the way to the completed job I found them to be very professional and knowledgeable. They were not rushing the job, they’ve spent ample time ensuring new sliding door is leveled and installed properly. In addition to door change, Eugene helped out with the water leak adjacent to the door – just to make sure the leak was not coming from the door."

Since November of 2011 we've installed over 50 sliding doors and we are using these doors (from the same manufacturer) for over 5 years, hundreds were installed by us and thousands by other companies. We had no service calls for the sliding doors ever, that's the first case.
I’ve been working in the industry for 10 years now and I can assure anybody that the sliding doors we use - are one of the best designed and built doors on the market. Alex, our installer who did the job, has over 15 years of experience in installation of windows and doors and he would definitely confirm my statement.
Obviously when we received a service call from the customer, we had to come and check the issue. Usually the leak might be coming from the suds, defective caulking or insulation, but not from the door itself. The materials and the whole door are designed to last a lifetime therefore there was no way that something could happen to it in half a year time.

I am "the guy" who came to check the leak which apparently was on the side of the fixed panel (sometimes the source is elsewhere and the water travels along the stud), so I opened the panel to see if there is any problem there. No cracks or any physical damage were found, however we could see some drops of water coming down on the wood frame underneath the door threshold while pouring the water with the hose from outside.

Customer asked for a brand new door, however since I couldn’t find any visible defects in the door:
a) I was going to find out from the manufacturer if there were any similar issues/cases with the door frames and if the full replacement is required to fix the issue. – There were no similar issues reported
b) On the other side I wanted my installer to check framing and insulation again and find the actual source of the problem. - The second inspection never happened since after multiple requests from the customer we’ve got him a brand new door to change the “defective one”.

On the day of installation my installer came later than planned since that was his second installation. After checking the door he couldn’t find an issue with the door again, but he did found a huge amount of water under the door step that was covered with the roof membrane. He tried to explain to the customer that so much water couldn’t come from any leakage in a door frame and actually couldn’t come from anywhere above the door threshold since the door was sitting on top of the membrane. He didn’t see any point in changing the door since it would be a waste of his time and customer’s time which wouldn’t fix the problem anyways. Customer didn’t want to hear any explanations he just wanted the new door to be installed and the leakage stopped.

By the way, during the discussions customer also mentioned the repairs/replacements done to the roof and the siding in the same wall with the sliding door, that work was done after the door was installed (let’s assume there are not issues there… in other case none of it would make any sense at all). It looks like the whole area was problematic since the day it was build (complements to the builder), which is unfortunately a common story for many homeowners.

Anyways, after all the disputes and discussions my installer decided to finally change the door trying to find the actual source of the leak in the process, but it was already too late and too dark outside. My installer left asking the customer to reschedule the installation with the office… Instead of the rescheduling call we’ve got this “nice” review.

Well, I can understand the frustration and the stress of the home owner going through all this, it did take a lot of time and effort to get where they are and at this point the problem is still not resolved. But on the other side we always are willing to help and to do everything we can to make the customer happy and to fix any issues concerning our products or installation. Sometimes it does take more time than the company or the customer would want to, but there are reasons to that. The most important is that we don’t stop until the issue is resolved and the customer is 100% satisfied (there are many references to support this statement). We already did more than just a standard patio door installation for $1300, however we are still willing to do more, to help the customer as much as we can, to get the issue resolved (help is the key word here since there is a lot of extra work involved at no extra cost!). But “the customer is always right”, so if our help is no longer needed we wish them all the best and the best of luck to find “the professional company” to satisfy their needs.

DSA in Hamilton
DSA in Hamilton
1 review , ON
10/10

Full house replacement

We contacted Visage based on its stellar HomeStar rating profile, and were not disappointed. Working with Dimitry was, as many have said here, a very pleasant and easy experience. We'd done window replacements before on other homes, so knew the drill quite well. He measured everything well and had solutions for the few quirky spots, and the installers did excellent work and cleaned up. Our main contractor even complimented their finish work, and he's quite meticulous. I would gladly recommend Visage to anyone who needs windows.

Approximate cost of services:
$9,000.00
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Ron from Toronto
Ron from Toronto
1 review Toronto, ON
10/10

Windows

This was the second time I've used Visage - Dimitri is a pro..knowledgeable and very reliable - Perfect color match to the house trim ....Excellent product, well priced - professional, precise installation I highly recommend Visage

Approximate cost of services:
$4,000.00
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Mariana Hawari in Mississauga
Mariana Hawari in Mississauga
1 review Mississauga, ON
10/10

Windows installation

I highly reccomend this company. It is the first time I am dealing with a serious contractor. They did a highly qualify job, in time and professional.
They are providing very good prices.

Approximate cost of services:
$0.00
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Eddie in Toronto
Eddie in Toronto
2 reviews TORONTO, ON
10/10

Replace a window with a patio door

Dimitri responded to my call immediately and was able to come the same evening to provide a quote. he even came back another time to discuss before the job and then showed up after to make sure everything was ok. There was a slight issue and he had it fixed the next day, very impressive. To get this level of service for such a small job was amazing! He is a pleasure to deal with. In addition his pricing and quality was top notch.
Thanks

Approximate cost of services:
$1,700.00
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Jacinta in Toronto
Jacinta in Toronto
8 reviews Toronto, ON
10/10

New window and doors

I wanted to replace my bedroom window (with one that I could actually clean) and install a storm door on my basement walkout. I also wanted to replace a very old door leading to my second floor balcony. I called Visage and Dimitry was able to come out the next day. He recommended a sliding door for the second floor balcony. An excellent suggestion! Dimitry was able to work with my schedule to plan the installation, which was done in a single day. The installers were even able to salvage two century-old windows! I'm very happy with the results. A huge thank you to Dimitry, Alex, and the team at Visage!

Approximate cost of services:
$4,000.00
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Cindy
Cindy
1 review BRAMPTON, ON
10/10

Window and Dorr installation

Dimitry and his crew visited our home twice to provide a quote and take measurements. Even though I made last minute changes to the work order they accommodated me. The crew worked hard all day in the heat and the results are great.

Approximate cost of services:
$6,000.00
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Jadhu in Thornhill
Jadhu in Thornhill
2 reviews THORNHILL, ON
10/10

Replace 28 windows and wrap frame

I normally do not write reviews but felt compelled to write one for Visage Windows for their excellent service. We have a 14 year old builder built home with wooden framed windows that we started to see the condition of the wood get worse with the passing of each year. I checked several places, including with some big box window replacement companies, and got quotes that seemed way over the top. After doing some research online, I called Visage Windows and setup an appointment. I was very impressed with Dimitry, he was sincere, knowledgeable, and had strong work ethic which was admirable. Dimitry answered all my questions and provided a cost effective solution that also looked very elegant and classy. We opted to install all 28 windows and wrapped the frames which saved me a ton of money. The entire process took just 2 days and was done by a very professional crew and no wood splinters, nails or debris were left behind inside or outside (something you appreciate when you have 2 young kids running around the house). Overall , I was quite impressed with their service and have already recommended them to a few of my neighbors and family.

Approximate cost of services:
$0.00
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 Piroska & Paul Hamilton in Alliston
Piroska & Paul Hamilton in Alliston
1 review ALLISTON, ON
10/10

New Windows & Sliding Patio Door

We wanted to replace all the old windows and the patio door in our house and after dooing some research and receiving multiple quotes we found a company called Visage. We called Visage after reading their reviews online and we are very happy we did.
Eugene was great: explained everything in details, took the measurements and gave as a great price. We set the deal in motion and 4 weeks later (on May 25/2012) Alex and his assistant showed up at our house with the 10 new windows and a patio door. They worked quickly and efficiently and did an amazing job!!!! They finished all the installation, cleaned up everything and were gone the same day. We love our new windows and door, great job. We would recommend Visage to everybody.

Approximate cost of services:
$7,200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Visage Windows & Doors

Visage Windows & Doors is a family owned and operated business. We specialize in custom made high quality vinyl windows and insulated doors.
Our obsession for quality, years of experience and professionalism of our installers allow us to offer a transferable lifetime warranty for all of our products and services.
Energy Star Windows, Vinyl Windows, Replacement Windows, Insulated doors, Energy Efficient Windows and Doors, Fiberglass Doors, Custom Made, Professionally Installed, Porch Enclosures, Sliding Doors, Bay and Bow Windows, Cutouts in Brick Concrete and Siding

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Energy Star Windows, Vinyl Windows, Replacement Windows, Insulated doors, Energy Efficient Windows and Doors, Fiberglass Doors, Custom Made, Professionally Installed, Porch Enclosures, Sliding Doors, Bay and Bow Windows, Cutouts in Brick Concrete and Siding, Top of the Line Quality, Lifetime Warranty.
SERVICES
Supply, Sales, Installation, Service and Repair.
STYLES
Windows: Casement, Awning, Single Slider, Double Slider, Triple Slider (end vent), Bay and Bow, Storm Windows, Greenhouse windows, Custom shapes and combinations. Doors: Steel insulated, Fiberglass insulated, Solid Wood, Vinyl Sliding doors, Garden doors, In-Swing & Out-Swing, Storm Doors, Custom Sizes Shapes and Colors.
SPECIALITIES
Windows, Doors, Porch Enclosures, Custom Designs, Professional Installation (no sub-contractors)
WEBSITE
http://www.visagewindows.com
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Financing
LICENSES
T85-4069868
MEMBERSHIPS
Better Business Bureau, Energy Star, CSA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 Years (Lifetime) Transferable Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.