Visage Windows & Doors

Windows & Doors Installation & Service
61 Alness St., Unit 202 Toronto ON M3J 2H2
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89%

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Reviews for Visage Windows & Doors

Average customer rating:
9 10 (103 reviews)

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Pat
Pat
2 reviews Toronto, ON
10/10

Townhouse Windows

Dimitry did my windows in 2013 before we moved into our new house. Very good work, only took him 1 day, and the price was very competitive. He did a great job matching the old glass windows with painted sills with a nice vinyl double pain. Several of my neighbors have asked for his information since.

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Company Response

Thank you !!! Enjoy it!

Michael  in Toronto
Michael in Toronto
1 review Vaughan, ON
10/10

New fiberglass entry door

If you are on the market for new doors don't think twice these guys are knowledgeable and offer competitive pricing along with great service..we are very happy with installation of our 8ft fiberglass door stained to match our garage doors and with secure multi point lock system, we would recommend doing business again with this company.

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mir in Richmond Hill
mir in Richmond Hill
1 review Richmond Hill, ON
10/10

Full house new windows and slidind door

I am very delighted by the service provided for me. Demitry is a very nice guy. He has a good responsibility and works very professionally. The job was done very well.

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Annie in Toronto
Annie in Toronto
1 review Toronto, ON
10/10

Front door replaced

I ordered my new door to be replaced by Visage (Andy). The service I got was excellent. Andy gave me the best price from all companies I got quotes. From the day of my order to the actual installation was 15 days. The guys came in the morning, took down my old door and most importantly they didn't damage my stucco. They were very professional. I will definitely use Visage for my other renovations.

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Private User
Private User
Private User reviews Toronto, ON
10/10

6 windows and bow window

The company boasts probably the best sales manager and crews in GTA.
First we received a call from telemarketing department and set up an appointment with Andy. He was very attentive and did his best to meet our budget. After 2 hours of talks and visit to the factory he won the contract.
Their installer came the next day to double-check. After 3 weeks the date of installation was agreed. The guys came earlier than expected with everything in their truck. After 7 pm they still continued working.
Everything was finished during one day. They cleaned up and took all debris with them.
Thank you Andy, thank you David.
All the best to the company.

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Richie in Belle River
Richie in Belle River
1 review Essex County, ON
10/10

Window Replacement

Our windows were replaced in October 2016. Dimitry provided an exceptional service starting from the initial assessment, documentation to support tests conducted on the windows. Installers were professional, knowledgeable and tidy. I would recommend Dimitry without hesitation.

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Company Response

Thank you Richie!!!

Daniel in Toronto
Daniel in Toronto
1 review Toronto, ON
3/10

Window replacement 5 windows

Used visage 5 years ago to replace the front windows in my house. What an amazing experience with eugene and co.
Now under dimitri, i had the worst experience with a trade company.
5 window job, meant to be complete in 4 weeks took 11 weeks to complete, characterised by zero communication and 3 different install dates that had incorrect windows installed and delivered twice.
Wouldnt recommend and wouldnt use again. Such a shame as i had referred a few people in the last few years.

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Company Response

We are very sorry for your disappointment as we do our best to ensure customer satisfaction. If there is anything we can do to turn this around we are happy to do so.

Private User
Private User
Private User reviews Toronto, ON
0/10

Window has been stuck for months

We had our windows done last summer (2014) and in less than 1 year one of the windows does not close properly. Normally that would not be a big issue since the workmanship has a 25 year warranty, but Dimitry refuses to call us back. We have been calling the office for months every week or so and no one is calling us back. If anyone at Visage reads this comment, please go through your voice mail and call back the customers who have left you voice mails asking you to honor your warranty which is clearly printed on the back of our bill which has been paid in full. If you have not deleted your messages, we expect to hear back from you soon.

1 of 1 people found this review helpful.
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Company Response

Dear customer, thank you for your review.
We really hope it was some kind of misunderstanding. Please give us a call at 416 667 7618 or send the details of your inquiry at info@visagewindows.com. We are really looking forward to fix your problem.
Thank you.
Andy

Private User
Private User
Private User reviews Toronto, ON
0/10

Great windows, terrible service

This company is great as long as all you want are the windows or doors. We have an issue with one of the windows installed and getting a hold of the company is a large task in itself. The company replies on a voicemail service to filter through calls.

If you call asking for a quote or are a new customer, you can expect a quick reply. If you call inquiring about a fix to an existing install, don't expect to hear back from them. A friend and I both have issues with a window from separate installations done by Visage and both of us cannot seem to get a call back no matter how many times we call or email.

My recommendation. Spend a little more and find another company. A warranty on products and service are only useful when the company that is supposed to honor it does not evade you with a voice mail service.

1 of 1 people found this review helpful.
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Company Response

Dear customer, thank you for your review. It's a pity we cant see your name but we believe that the issue has already been resolved because we usually follow up with all service and warranty calls if any. Should you have any other questions or issues please do not hesitate to contact via phone or email. Besides, most probably you have direct numbers of the persons whom you were talking to. We will be happy to provide best service to you and your family

Private User
Private User
Private User reviews Toronto, ON
0/10

Beware of the good review - THEY MUST BE FAKES!!!

Have been waiting for months for issues with the windows to be fixed (major aesthetic issues as well as windows that won't function). IGNORED by the company. They promised to fix it and months later they have not and do not reply to texts or phone calls. I mistakenly referred them to 3 others ALL of whom have had major problems that are as yet unresolved. DO NOT use this company.

1 of 1 people found this review helpful.
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Company Response

Dear customer, thank you for your review. We also share the belief that when the seagull hits the glass because it does not realize there is one so pure and clean it is, the window can't be fully operational any more. Unfortunately we have certain technological limitations as regards new glass production and sometimes there is a waiting period which is a little bit longer than expected due to specifics of the project. We are very sorry for you being not satisfied. We are ready to provide any assistance possible to you especially in removing the sealant outside once you give us an opportunity to do this. Let us just remind you that if there is no arrangement for the new sealant to be put right away it will not work well because your windows will become leaky. Please contact us at your earliest convenience. Thank you for your business again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Visage Windows & Doors

Visage Windows & Doors is a family owned and operated business. We specialize in custom made high quality vinyl windows and insulated doors.
Our obsession for quality, years of experience and professionalism of our installers allow us to offer a transferable lifetime warranty for all of our products and services.
Energy Star Windows, Vinyl Windows, Replacement Windows, Insulated doors, Energy Efficient Windows and Doors, Fiberglass Doors, Custom Made, Professionally Installed, Porch Enclosures, Sliding Doors, Bay and Bow Windows, Cutouts in Brick Concrete and Siding

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Energy Star Windows, Vinyl Windows, Replacement Windows, Insulated doors, Energy Efficient Windows and Doors, Fiberglass Doors, Custom Made, Professionally Installed, Porch Enclosures, Sliding Doors, Bay and Bow Windows, Cutouts in Brick Concrete and Siding, Top of the Line Quality, Lifetime Warranty.
SERVICES
Supply, Sales, Installation, Service and Repair.
STYLES
Windows: Casement, Awning, Single Slider, Double Slider, Triple Slider (end vent), Bay and Bow, Storm Windows, Greenhouse windows, Custom shapes and combinations. Doors: Steel insulated, Fiberglass insulated, Solid Wood, Vinyl Sliding doors, Garden doors, In-Swing & Out-Swing, Storm Doors, Custom Sizes Shapes and Colors.
SPECIALITIES
Windows, Doors, Porch Enclosures, Custom Designs, Professional Installation (no sub-contractors)
WEBSITE
http://www.visagewindows.com
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Financing
LICENSES
T85-4069868
MEMBERSHIPS
Better Business Bureau, Energy Star, CSA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 Years (Lifetime) Transferable Warranty
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