Burl Oak Landscaping

We are extremely satisfied with our beautifully renovated front porch, walkways, back yard patio, and stone retaining wall. From start to finish the entire Burl Oak team did a great job on all aspects of our project beginning with demolition and removal of three generations of old flagstone (along with a large tree), installation of a new raised Techo-Bloc patio BBQ nook, new natural stone front walkway and porch, and complete re-build of an existing dry stack stone retaining wall. Thankd to the professionalism, responsiveness and attention to detail demonstrated by every member of the Burl Oak team, our home has a new wow factor that we are sure to enjoy for many years to come.

Found Mark, Louay, Toni and entire team were all very professional, collaborative, informative, responsive while providing quality workmanship. In short they fulfilled my vision. They worked within our budget, provided sound product, work was done when they said they do it and even provided drawings. I enjoy looking at our stairway down into the garden and feel safe with solid workmanship. Highly recommend the company.

Lou'ay and Burloak Landscaping did a great job removing part of our deck and installing a new stone patio and walkway. They completed the job over the course of 3 days and after we voiced some minor concerns over the alignment of some stones with our deck steps, they came back and fixed the issue within a week. Overall they were respectful of our property and cleaned up after themselves and everyone on the crew was polite and very pleasant to work with.

We are very happy with how quick the work was done. The team was very professional and took all our wants and needs into consideration. Mark was very knowledgeable and helpful during the planning process.

Lou’ay and his team did a fantastic job with landscaping our backyard, front porch, landing, and driveway shoulders. There was great communication from start to finish. Installation was extremely efficient. The team is very helpful, accommodating and professional. We are very happy with the end product and highly recommend them!

Have dealt with Burloak a few times over the many years they've been in business at a rental property (larger job) and personal home repairs and new walkway/Front steps. Been happy with their service, speed and workmanship each time and would recommend them from my experiences. They aren't even the most expensive out there either. Good value for the money spent, and stress/hassle free experience.

The job involved removing my old patio and installing new pavers. It also included replacing an old wooden retaining wall, relaying my side walkway pavers and rerouting a downspout. The whole job was finished in two days!

From the quote, to planning the layout, to having the work done - fast, courteous, and checking in/clarifying the entire time to ensure we were happy with the product. And the finished product is beautiful!

Fantastic service and quality. Really pleased with everything. Workers were very courteous and professional. Took the time and cared about how the finished product looked. Will definitely have them back.

I wrote a favourable five-star review of Burl-Oak Landscaping when my large landscaping project was completed in April 2021, because I was truly satisfied with the end result at the time. However, within my two-year warranty period, I had several cracked pavers and a problem with my waterfall installation. I reached out to the owner, Louay, to resolve the issue. However, he refused to accept that these problems were covered under the warranty, was difficult to reason with, and never visited my home to investigate the issues. The matter is now in Small Claims Court.

What was most difficult in dealing with Burl-Oak Landscaping is that it operates out of P.O. Box business address (contracts and all email correspondence), meaning there is no physical address with staff to meet with and deliver correspondences to (including legal documents).

While Burl-Oaks sales and marketing team were pleasant to negotiate my contract with, do not be misled by their promises. Ultimately, Louay executes the projects and makes all business decisions on warranty matters. If you have a problem, you will be dealing with him.