Adele has the worse customer service I don't understand how she is the manager! I have been dealing with her for almost a year now in regards of resurface my steps! Adele NEVER calls me back or email me back.
We move in on Dec 15th and empire is trying to get away with not resurfacing the steps when they clearly know they need to be done and we did not damage the steps with cheap salt as Adele told me her inspector said! the salt is still in my garage if you would like to see it! Empire pull the same story on 2 other units but is not going to work with me! We did not damage the steps Empire need to honor this job as they told me when we moved in drive way and steps will be done in the fall...this was last year i'm still waiting.....
Having a bad, unprofessional, has no customer service skills as a manager is not helping either. This does not help Empire Communities reputation!
- Approximate cost of services:
- $2,000.00