True Home Comfort Inc.

Heating & Air Conditioning
New Hamburg ON N3A
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SM from Toronto
SM from Toronto
1 review Kitchener, ON
0/10

AC installation

I had an AC installed by this company 2 years ago with a 10 years parts and labour warranty. I had an issue this morning with the AC, and the gentleman on the phone indicated to me that even though I have a warranty and a contract with him, he refuses to service me, because the guy who installed this product is no longer with them. Even though I have a contract with his company he refuses to honour it. I have to now pay someone to come and look at it and then pay the labour and parts on my own when i originally paid for this with True Home Comfort. This is entirely unprofessional. If I had more time I would take these guys to small claims. They are not in integrity with their commitments. Its sad.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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