I had an AC installed by this company 2 years ago with a 10 years parts and labour warranty. I had an issue this morning with the AC, and the gentleman on the phone indicated to me that even though I have a warranty and a contract with him, he refuses to service me, because the guy who installed this product is no longer with them. Even though I have a contract with his company he refuses to honour it. I have to now pay someone to come and look at it and then pay the labour and parts on my own when i originally paid for this with True Home Comfort. This is entirely unprofessional. If I had more time I would take these guys to small claims. They are not in integrity with their commitments. Its sad.