I met Jay during a prior reno planning process - via Reiner Hoyer (The Reno Coach). Liked him from the start - clearly he's been in the business for a while and knows what needs to be done. Friendly and quickly picks up what you want. Months later we had a new plan and were about to leave town - could we possible have our new reno ideas happen while we were gone? Jay came by and in a quick 30 minutes I walked him through the house and the changes (glass stair railings and glass half walls, new star treads, new floors upstairs to replace carpets, new electrical lighting and working with a closet company to install some huge new 14 ft built in wardrobes). He had a detailed contract ready the next day with very reasonable payment terms (it was a series of small payments as he hit milestones). I made some quick calls on materials with his help. We set him up with a lockbox and headed out of town for 6 weeks. I think he was done the bulk of the work within 2-3 weeks. He had a full team of guys in to make it go quick. We sorted out final details like paint colours and light fixtures via email. he even went to pick up things for me and I was able to ship fixtures directly to him (for those I bought online). He made long distance renos easy and I did my best to be decisive and stay in touch. He never seemed to be all about the money - in fact I think he hit a number of milestones early and waited to get paid. He was very reasonable about a few final follow up visits to take care of small details. I never felt like anything was a hassle. It's been a couple of months and the quality seems solid in all respects. I suppose time will tell but I'm also confident he will follow up on any issues if they arise. I would certainly use him again and recommend him to friends.