1 Clean Air

Duct Cleaning
11th Floor - 343 Preston Street Ottawa ON K1S 1N4
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Reviews for 1 Clean Air

Average customer rating:
9.4 10 (52 reviews)

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dogbitt in Ottawa
dogbitt in Ottawa
1 review Limoges, ON
1/10

duct cleaning

Just a follow-up to the duct-cleaning service we received today from your employees. In a word, it was unsatisfactory. This is why:
1) They were an hour late -- arrived at 2:30
2) They were rude and pushy, trying to upsell a $200.00 furnace cleaning as well, indicating that they couldn't guarantee the duct cleaning unless the furnace had been cleaned too.
3) They were sloppy -- they cut extra holes into the ductwork, even though the previous duct cleaning company had already cut holes in the ductwork. They also didn't clean up the metal shavings or any debris left around from this procedure. As I type this (at 5:00 p.m., my partner is still downstairs vacuuming after them).
4) The disinfectant REEKS. My partner was told the odor would subside within an hour. It has a very strong, caustic odor. Indeed, my eyes are watering and I have a headache from it, so can't be in my house this evening.

I'm sorry I took my neighbour's advice. We will be returning to the company we had before. This was $348.00 misspent.

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Company Response

Thank you for your comments. I am very sorry to hear that your experience was not up to the standard we aim to provide our clients. 1CleanAir’s priority is offering our customers a quality service. Following our phone conversation, I will reiterate that we specifically write the pricing upfront on our website to avoid sales tactics. We also have a flat rate pricing with no hidden fees or surprises. The “Benefect Botanical” disinfectant that we use is 100% natural. It is a formula made of natural oil which is exempt of any chemical product. I will investigate further about your reaction to it with the company that retails the product.
I do sincerely apologize for the way you felt wronged by our technicians and I will certainly address your concerns and disappointment with Management. If you wish to discuss further, please do not hesitate to contact me at 613-612-4828.

Kindest Regards,

Jason Maxwell

Kevin Raven in Ottawa
Kevin Raven in Ottawa
1 review Simcoe County, ON
10/10

Duct Cleaning performed

Best price you will find for the quality of work! Local business, family owned which I am always looking for. They were prompt, efficient, friendly, and explained everything they were doing. They provide a before and after picture and even offer advice on how to maintain your vents yourself. Highly recommend!

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Company Response

Nowadays we rely on reviews which is so important to get feedback from customers... It allows us to always improve the service. Thank you for the great review and we hope to work with you again in the future. Thank you so much for choosing 1Clean Air.

All the best,
Jason Maxwell

Private User
Private User
Private User reviews Ottawa, ON
10/10

Duct cleaning well done!

Easy to book appointments, and great communication throughout the entire process. Great service! Lionel and Sylvain were very professional.They provided pictures showing before and after of the ducts. Highly recommend this company A++

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Company Response

Thank you for taking the time to provide this review. We always work hard to exceed customer expectations and are happy to hear that you were satisfied with the entire cleaning process. We are here if you need us for anything in the future.
All the best,

Jason Maxwell

Diane Mclean from Nepean
Diane Mclean from Nepean
5 reviews Nepean, ON

First Review

8/10

Carpet cleaning

I have off white carpets and thought they were pretty clean but thought it was time to freshen them up with a cleaning. I couldn't beleive the difference after Air One cleaned them. The carpets lifted in some places and I worried that they would not flatten out. I was afraid I would have to hire a carpet installer to repair them but the next day after the carpets and underpad had dried, not only did they lay flat but they looked perfectly new.

2 of 2 people found this review helpful.
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Company Response

Thanks for choosing 1Clean Air for carpet cleaning in Ottawae. We appreciate your feedback and will be sure to pass it along to the technicians who was out for you!
All the best,

Jason Maxwell

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 1 Clean Air

The first thing to know about us: We are not perfect. We are a professional team of 20 humans technicians and always try to reach perfection.
****What differentiates us from others: if we make a mistake, you call and we fix it.

1Clean Air is a residential and commercial company that services air ducts and carpet cleaning, upholstery, dryer vent, air conditioning unit cleaning and 24-hour emergency water damage restorations. We promise you quality and offer you state-of-the-art cleaning equipment and 24/7 responsive time to your doorstep. We have offices in Ottawa and in Gatineau and we service the surrounding areas such as Nepean, Gloucester, Kanata, Orleans, South Keys, Barrhaven & Stittsville.

Why 1Clean Air?
• Superior equipment
• Highly trained technicians with cleaning certification
• We have an A+ rated with the Better Business Bureau (BBB)
• We have thousands of satisfied customers
• We have certified and skilled technicians

CATEGORIES
Duct Cleaning, Carpet & Rug Cleaning & Repairing, Heating & Air Conditioning, and Fire & Water Damage Restoration
PRODUCTS
Filter Benefect Botanical Disinfectants (100% Natural) ESTEAM Tuft Guard II Protector ESTEAM Deodorant
SERVICES
Air Duct Cleaning Dryer Vent Cleaning Carpet Cleaning A/C Unit Cleaning Area Rugs Cleaning Upholstery Cleaning
STYLES
High-Pressure Duct Cleaning with Powerful truck mounted unit. Certified Equipement & Certified Technicien by N.A.D.C.A (National Air Duct Cleaners Association)
SPECIALITIES
For Promotion please go online www.1CleanAir.ca Or Call Now for more information : 613.900.5744
WEBSITE
http://www.1cleanair.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
20
RETURN POLICY
100 % Guaranteed Work or we will re-clean the system
PAYMENT METHOD
Visa, Mastercard, AMEX, Cash, Cheque
LICENSES
N.A.D.C.A (National Air Duct Cleaners Association)
MEMBERSHIPS
A+ Rating with the Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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