I was hopeful - that when you clean the gutters - you take care of - and fix a problem. It was really not Gutter Doctor's fault that the trees in this area are now losing leaving faster than expected - but I do have the concern that the price of " Starting At : " on their website - does cost twice or more - of the expected price. We still have the same problems now - the water is not draining. They did their best - they did show concern to come back twice - and make some other options as to how to solve the problem(s). I guess, as the home owner, my expectations of having paid out some serious cash, would have fixed the issue. The last hail storm and rain - did plug everything up again now - so this is based on two weeks back. I guess I feel bad - we are back at square one - spend about 250 more - to 500 to …. to really come up with a solution - or just keep on waiting now - until next year. I guess this weekend - I will have to take out my ladder - and start cleaning - a new crop of leaves and pine cones - from two of our trees - and mostly the neighbor's trees. Trees - like pets - are a blessing when they work with you - when they don't do what you expect - it can cost a lot ! LOL - I give them 4/5 for giving me hope - I guess only a 2 /5 for finding me a cost effective solution to this problem. It was a working idea back - two years ago - something must have aged - or changed with the home and gutters - to make it the problem - that it appears to be now. Keep you posted - I know that the Gutter Doctor has done as much as humanly possible to keep me happy - with that I am content.