We wanted to renovate all 3 of our bathrooms as well as patching some ceiling damage in 2 separate rooms. When Bonnie came out to estimate the job I knew I had found someone who wasn't into trying to intimidate me. (Which I had felt during 3 other estimate interviews). I knew I could work with her but needed to figure out if I could also work with Colin. He is like a young Mike Holmes. He does excellent work, as do all the people who work with and for him. Especially Richard. When a glitch happened (as it always will), Colin was there and I learned I could trust him to fix it. This was huge as I tend to be a perfectionist. I had finally found someone who had higher standards than I do and this meant that the stress level was much decreased for the Reno. The results of the work are great and Colin's suggestions along the way made them better than I would have imagined. Richard's willingness to go the extra mile so I would be pleased was a huge gift. When we needed light bulbs that would work with the dimmer on the light fixture Richard trialled different bulbs till we found some that worked. That meant extra trips to suppliers for him and it was great to not be the one trying to find a solution.
All of the sub trades were excellent.
The only frustration came as a result of communication gaps that I think occurred because the company is growing so fast. It was more an irritation than a problem as Colin continued to fix any problems and that simply reinforced our belief that we can really trust him and that is priceless!
I know that any future renovations will be done by Colin!
- Company Response
You are more that welcome. We throughly enjoyed working for you. We appreciate your understanding as we got over the communcation issues. We now have a great plan in place. Thanks to you.