Ordered 25 pre-order trees for our back yard having a consultant come see our yard and recommend trees and install procedures. This paid for service ($200 for first visit) was completely disappointing as the lady really didn't offer us anything new and simply referred to the printed pre-order brochure which we could of gotten at the garden centre. Furthermore, she inaccurately described how the trees were and misrepresented what the company would provide as part of the installation procedures. The delivery of these trees did not come as promised and scheduled. The installation crew barely spoke english and were difficult to understand. Approximately half the trees were smaller than promised and did not look healthy. Warranty on previously bought trees from last year originally said were covered but then later changed her story and refused to replace! When asked for explanation, Consultant became very rude and insulting and hung up the phone. We will definitely not use the consultant provided ever again! Lots of delays and did not show up to pre-arranged meetings! BUYER BEWARE!
We are sorry to hear your experience was trying. We apologize that the delivery and installation of your trees was re-scheduled and delayed, while we understand this is frustrating we also have to work within the constraints of a living inventory and mother nature; it is not uncommon for tree installations to be re-worked to accommodate ensuring your plant material and installation are of the highest quality. We also believe our crew to be extremely hardworking and proficient when it comes to installations and dealing with customers, some of which have been with the company 10+ years. As well, we stand behind all of our plant material and offer 2 year warranty's on our installed trees and will honour it with proper proof of purchase as per our company policy.
Once agin we apologize that your experience with Countryside did not meet your expectations. We hope the finished installation and beautiful new trees will speak to the care and detail Countryside aspires to and that you will continue to shop with us in the future.
I love going to Countryside! The atmosphere is so welcoming and the helpful and knowledgable staff make me want to stay and shop all day! They always have such a wide variety of trees , shrubs, annuals and perennials. Their selection of unique garden accessories is second to none! In addition to their outstanding landscaping services, I see that they also offer many different workshops that I hope to be able to attend in the future. Going out to this locally owned and operated garden centre is most definately worth the short drive from Calgary and I would recommend them to anyone who wants their yard to look amazing!!
Thank you for your review Kristen! Hope to see you at one of our upcoming workshops!
Great place to get trees near Okotojs. Just ordered some spruce and Willow for a really great price. They have a pre-sale in the spring with best prices I've seen when comparing to other trees at garden stores. Very nice lady helped me choose trees for my property. Would recommend!
We had a dozen Swedish aspens planted in Calgary also purchasing 20 trees for a project in Red Deer. Trees were in great shape and all survived. They also planted trees for a housing project in Calgary. Great service an very knowledgable and helpful staff. We purchase our bedding out plants from them every year and find their prices and customer service excellent
Thank you for your review!
I purchased trees and beautiful containers from countryside.
Great service, great staff!
The garden center in Dewinton is beautiful and they carry very unique items. I am excited to try one of their workshops.
I would recommend this garden center to anyone looking for trees or flowers. Best garden center i have visited!!
If you need trees and landscaping we highly recommend this professional company ! The best garden centre in Calgary area for trees and excellent creative design team. Thanks Countryside for an amazing job and we will be ordering more from your preorder this spring. Look forward to some new trees in our yard. (They also have a nice landscape area set up in store for design ideas) Countryside is highly recommended by us and we hope you will like them too!
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Countryside was offering a reduced price is trees were ordered in a specific time frame. Although they claim to warranty their trees, every conversation I had with them seemed to indicate that they actually wouldn't stand behind their warranty.
After a couple of delays in scheduling a planting, they showed up on July 21st - most of them didn't look anything like the pictures in the sales brochure. Approximately 10 were small with few leaves and did not look the others. When I contacted Countryside, their attitude was terrible. Telling me what an excellent price I got on these trees and that if they gave me a discount it would affect the warranty. Very poor communication, very unprofessional and very rude - I will never deal with them again and I would never recommend them.
Countryside Landscapes and Garden Centre is a great company, very professional and very affordable. We couldn't be happier with our yard. Everyone needs to use Countryside for their yard projects! They also have a great Garden Centre located in De Winton!