Urban Tree Flooring

Floor Laying & Refinishing
Cochrane AB T4C1E6
HomeStars  >  Floor Laying & Refinishing in Calgary  >  Urban Tree Flooring
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88%
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Reviews by rating (past 12 months)
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1

Reviews for Urban Tree Flooring

Average customer rating:
9.3 10 (43 reviews)

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Jason in Calgary
2 reviews Calgary, AB
10/10

Urban Tree did a fantastic job refinishing our floors. They are very professional, courteous, efficient and had a reasonable price.

Our flooring had lost most of its finish over ~25 years, discoloured, cracks, stains, dents etc.

Urban Tree refinished sanded, filled, replaced a few boards, stained and applied several coats of urethane our floor. The entire process was amazingly dust free, was gentle on our baseboards and rest of house.

It looks like a brand new floor now! We are very happy customers and highly recommend Urban Tree.

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Company Response

Thanks for your business and the review. You were Great people to work with.
Thanks again

Private User
2 reviews Calgary, AB
10/10

We were very pleased by the punctuality, politeness and excellent work of Urban Tree. When a technician was injured offsite Joel, the owner, completed the finishing of our floors so that the job would finish on time. I highly recommend Urban Tree.

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Company Response

Very nice home. Thanks for the opportunity to work with you and in your neighbor hood. Appreciate the business and the nice review.
Thanks again
Management

krista in Calgary
4 reviews Calgary, AB
10/10

The guys at Urban Tree were professional, courteous, and capable. Work was completed on time, on budget. I would recommend them to anyone looking to either do an installation or refinish.

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1 of 1 people found this review helpful.
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Chris Bunker in Edmonton
2 reviews Calgary, AB
10/10

WOW - These guys are the best. From the quoting stages to all the way through the whole project, Joel and the guys are awesome. Everything was completed as promised and on time. The re-finished hardwood looks amazing. I would not hesitate in recommending these guys to anyone - First call guys, Great Job!

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Kerry in Calgary
1 review Calgary, AB
2/10

Careful as to the over promise and undeliver scenario. The owner and brother finished our floors. He sourced 8 Registers and stained them. They are all sealed shut, and left dripping with stain. He took the liberty to smash new tin inside the vents to fit his registers.
His finished floors show uneven stain and numerous spots where patching is not properly applied (ie: inadequate use of filler has cavities /exposed nail holes). The proposed sanding and UV finish is suspect: floors are rough, almost as if they have not been completely finished. This observation has been made by several objective witnesses. This guy is extremely high maintenance as we bent over backwards to keep him happy while on site. Despite promising a 120% satisfaction, he doesnt like to hear of issues days after he leaves the job. He will blame everyone else, claiming we were difficult to deal with and that other trades said the same (when in fact we bent over backwards to accomodate his schedule and expectation and we referred 22 of the 24 trades that we retained. He is one of we will not refer to others.
If you ask him to repair an issue he will tell you hes too busy or ask to be paid ridiculous amounts to fix his errors.. Who charges
750 to fix one stain blotch on one step. We had a gap between our sliding door and floor; he refused to fill with hardwood. We had to get a carpenter to instsll hardwood and stain and lacquor. He wanted 400 to do this. Our carpenter was 1/10 the price. He did supply a few ounces of stain which the carpenter used. Later we hear h e was doing us a favour and hes offended we didnt thank him for the stain. If by chance you raise quality issues with him he will blame the client or other trades or the environment. Yet, he had free access to an unfurnished , minimal obstructed floors and heat tho not evenly distributed was adequate for his application according to him during his work. His sales pitch (using UV light) is very convincing but buyer beware of quality and post customer service.

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Company Response

This review is not correct. Sorry for your experience with another contractor. but I do not use UV finish and we do not have brothers that work together. But, Feel free to contact us if you need help with your flooring needs.
403-266-8733
Urban Tree Flooring
Manager

Private User
2 reviews Calgary, AB
10/10

We are so happy with the work urban tree did for us. They were on time, polite, professional and efficient. They answered all our questions and addressed any concerns that came up. Their quote was very reasonable and comparable with other companies, but they stood out in their professionalism and customer service, plus Urban tree stuck to their quote and did a really fantastic job. I would strongly recommend this company for all your flooring needs and would definitely use them again.

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Erin from Calgary
2 reviews Calgary, AB
10/10

Will and the team at Urban Floors were great to work with. Very responsive from the time i called for an estimate through the process of refinishing. The results are beautifull. Also came in lower budget wise than i expected. Would highly recommend Urban Tree.

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Michelle.edge from Calgary
1 review Calgary, AB
10/10

Amazing transformation, couldn't be happier with finished floors. Service was excellent! Project was expedited to keep in with our tight schedule, guys were professional, very experianced and extremely hard working. I recommend them to anyone who is considering pulling up their floors... speak to these guys first!

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Cory from Calgary
1 review Calgary, AB
10/10

Our hardwood floors were in very rough shape from having two large, active dogs as part of the family. Will and the team at Urban Tree were recommended to us by friends who had used their services. Our floors look fantastic now and the stain and finish have them looking better than ever. We were a bit skeptical of the dust free claim, but we were amazed...we really had no issues with it at all. We highly recommend this company!

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Mitch from Chestermere
1 review Chestermere, AB
10/10

Project was completed on time and the finished product was exceptional. I am very happy with the quality of work. I would recommend urban tree flooring to anyone with a hardwood floor project.

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