WOW - These guys are the best. From the quoting stages to all the way through the whole project, Joel and the guys are awesome. Everything was completed as promised and on time. The re-finished hardwood looks amazing. I would not hesitate in recommending these guys to anyone - First call guys, Great Job!
Careful as to the over promise and undeliver scenario. The owner and brother finished our floors. He sourced 8 Registers and stained them. They are all sealed shut, and left dripping with stain. He took the liberty to smash new tin inside the vents to fit his registers.
His finished floors show uneven stain and numerous spots where patching is not properly applied (ie: inadequate use of filler has cavities /exposed nail holes). The proposed sanding and UV finish is suspect: floors are rough, almost as if they have not been completely finished. This observation has been made by several objective witnesses. This guy is extremely high maintenance as we bent over backwards to keep him happy while on site. Despite promising a 120% satisfaction, he doesnt like to hear of issues days after he leaves the job. He will blame everyone else, claiming we were difficult to deal with and that other trades said the same (when in fact we bent over backwards to accomodate his schedule and expectation and we referred 22 of the 24 trades that we retained. He is one of we will not refer to others.
If you ask him to repair an issue he will tell you hes too busy or ask to be paid ridiculous amounts to fix his errors.. Who charges
750 to fix one stain blotch on one step. We had a gap between our sliding door and floor; he refused to fill with hardwood. We had to get a carpenter to instsll hardwood and stain and lacquor. He wanted 400 to do this. Our carpenter was 1/10 the price. He did supply a few ounces of stain which the carpenter used. Later we hear h e was doing us a favour and hes offended we didnt thank him for the stain. If by chance you raise quality issues with him he will blame the client or other trades or the environment. Yet, he had free access to an unfurnished , minimal obstructed floors and heat tho not evenly distributed was adequate for his application according to him during his work. His sales pitch (using UV light) is very convincing but buyer beware of quality and post customer service.
This review is not correct. Sorry for your experience with another contractor. but I do not use UV finish and we do not have brothers that work together. But, Feel free to contact us if you need help with your flooring needs.
Urban Tree Flooring
We are so happy with the work urban tree did for us. They were on time, polite, professional and efficient. They answered all our questions and addressed any concerns that came up. Their quote was very reasonable and comparable with other companies, but they stood out in their professionalism and customer service, plus Urban tree stuck to their quote and did a really fantastic job. I would strongly recommend this company for all your flooring needs and would definitely use them again.
Will and the team at Urban Floors were great to work with. Very responsive from the time i called for an estimate through the process of refinishing. The results are beautifull. Also came in lower budget wise than i expected. Would highly recommend Urban Tree.
Amazing transformation, couldn't be happier with finished floors. Service was excellent! Project was expedited to keep in with our tight schedule, guys were professional, very experianced and extremely hard working. I recommend them to anyone who is considering pulling up their floors... speak to these guys first!
Our hardwood floors were in very rough shape from having two large, active dogs as part of the family. Will and the team at Urban Tree were recommended to us by friends who had used their services. Our floors look fantastic now and the stain and finish have them looking better than ever. We were a bit skeptical of the dust free claim, but we were amazed...we really had no issues with it at all. We highly recommend this company!
Project was completed on time and the finished product was exceptional. I am very happy with the quality of work. I would recommend urban tree flooring to anyone with a hardwood floor project.
I had old birch hardwood in 2 bedrooms that was dull, scratched and needing some serious TLC. Urban Tree Flooring fit me into their tight schedule and even worked on Saturday to complete the job. The quality of the finished product is amazing. The reds and yellows in the wood shine, colors I had not even imagined were there, now show off. I love my refinished floors and wish I had the work done years ago.