A few days ago, my washer stopped mid-cycle and flashed an error message. The washer was locked, I couldn’t restart it, or open it. I called the service department of the store where the washer was purchased 11 years ago. The woman I spoke to told me the earliest someone could come out, was 8 days later (who wants to wait 8 days to get their wet laundry out of the washing machine?) In addition, she informed me that in order to book an appointment, I had to provide my credit card number, and the model and serial number of the washer (she couldn’t find it in her system, even though we purchased it at that store). I explained that I couldn’t provide the model and serial number, as it’s printed inside the door, and the door would not unlock. She told me that she could start the service order, but couldn’t complete it until I provided the model and serial number.
Frustrated with that experience, I started reading reviews online for different companies that service appliances. I came across Appliance Service Centre and was very impressed with their reviews. I called and was pleasantly surprised that they could come out the following day, and they only required the brand of the washer and the error code it was flashing issue (no need to have the model and serial number ahead of time, or my credit card).
As promised, I received an email from Appliance Service Centre at 4:00 PM the day before the service, stating the 2 hour window that the service technician would arrive, and asking for confirmation that I would be home.
In the past, when I've been given a 2 hour window for someone to show up, I've NEVER had anyone show up early, on time, or even close to the first hour of the 2 hour window. Terry showed up 2 minutes before the 2 hour window. He quickly figured out what was wrong and fixed my washer. He took the time to explain what was wrong with my washer. He was friendly, courteous and knowledgable. When I need an appliance serviced in the future (that's no longer under warranty), I would not even consider calling anyone except Appliance Service Centre. Awesome Company!
- Company Response
Thank you very much for not only trusting us with your repair, but also for taking the time to share your experience with others! We appreciate your business!