The tech showed up with the parts he thought he would need to repair the range. After opening up the range, he showed me a number of melted wires and explained that the repair would be more extensive than he had anticipated, but that he had the parts and would go ahead if I wanted. He also told me what the total repair would cost. I decided against repairing the range as it was quite old. I was really impressed with the knowledge and manner of the tech. I would not hesitate to call this company again for appliance repairs.