When my tenant reported an issue with the washing machine on the weekend, I was really pleased to be able to book an appointment online for Monday. The appointment was confirmed for a 2-hour appointment window.

Terry was prompt, communicative, and friendly. He found nothing wrong with the machine and provided a clear & helpful explanation of how to avoid the tenant's issue (user error). Will definitely use Appliance Service Centre again.

Our 12 year old Samsung washer stopped draining. After taking a look myself decided to call in the pro’s. ASC came to house when they promised and had a look. After 90 min came back with the recommendation that they could try a couple things but could not guarantee a fix. Due age of unit and lack of parts, I might want to consider replacing. I was a little disappointed however when they indicated the house call was no charge, I felt satisfied with their recommendation. Forth time I have used them and they continue to surprise me with their stellar customer service.

We contacted the Appliance Service Centre after our dryer stopped heating up. Louis replaced the element compartment and ensured the dryer was working properly. He also recommended we get our dryer vent cleaned to improve dryer efficiency and safety. The work was done quickly and Louis was very helpful. We have recommended and will continue to recommend this company to family and friends.

Fixed dryer in 30 minutes. The repair was less costly than l though it would be. Would certainly call them again.

Only 45 minutes in and out. Very friendly service, professional and a great sence of humor.
Replaced the bearings and now it runs like new.

Excellent initial call. They asked me a few details about my dishwasher (make, model, problem) so that they had a full understanding of my needs and ensured they could send the right service person. They gave me a service appointment time the same week that was also convenient for me. The service person (Terry) called in advance, then quickly diagnosed the problem. Because he didn’t have the part required on hand, he said he would arrange to get it. He returned later in the day to install the part and ensure everything was working and that I was satisfied. My whole experience with Appliance Service Centre was pleasant, professional, and quite reasonably priced. They will likely be my first call forever when dealing with an appliance repair issue.

Awesome! Terry was fantastic! Knowledgeable and professional. Would recommend them anytime! Prices were reasonable too

Had a problem with the gasket on our washing machine and while most companies would have recommended we replace the gasket at around a $400 cost, Terry said based on the location of our washing machine he could reinstall it and it would work just fine for only $100 it was very nice to have a repair man come in and give us his honest opinion

Owner was Quick to address our concerns . We were able to book the next day that was very convenient and the tech was knowledgeable. overall I would recommend them.

A few days ago, my washer stopped mid-cycle and flashed an error message. The washer was locked, I couldn’t restart it, or open it. I called the service department of the store where the washer was purchased 11 years ago. The woman I spoke to told me the earliest someone could come out, was 8 days later (who wants to wait 8 days to get their wet laundry out of the washing machine?) In addition, she informed me that in order to book an appointment, I had to provide my credit card number, and the model and serial number of the washer (she couldn’t find it in her system, even though we purchased it at that store). I explained that I couldn’t provide the model and serial number, as it’s printed inside the door, and the door would not unlock. She told me that she could start the service order, but couldn’t complete it until I provided the model and serial number.

Frustrated with that experience, I started reading reviews online for different companies that service appliances. I came across Appliance Service Centre and was very impressed with their reviews. I called and was pleasantly surprised that they could come out the following day, and they only required the brand of the washer and the error code it was flashing issue (no need to have the model and serial number ahead of time, or my credit card).

As promised, I received an email from Appliance Service Centre at 4:00 PM the day before the service, stating the 2 hour window that the service technician would arrive, and asking for confirmation that I would be home.

In the past, when I've been given a 2 hour window for someone to show up, I've NEVER had anyone show up early, on time, or even close to the first hour of the 2 hour window. Terry showed up 2 minutes before the 2 hour window. He quickly figured out what was wrong and fixed my washer. He took the time to explain what was wrong with my washer. He was friendly, courteous and knowledgable. When I need an appliance serviced in the future (that's no longer under warranty), I would not even consider calling anyone except Appliance Service Centre. Awesome Company!