We are a week away from possession on selling our house and went to clean the oven. After using the self cleanimg function the display on the oven stoped work. Range elements would still work. Called the day before to book a technician and they were able to make it out the next days. Great as we were on a tight timeline to have this fixed before Monday.
Technician Louis showed up the next day and was able to let himself in with the lockbox as requested. Got a call 40 minutes later saying the ovens main PCB and possibly the display PCB were blown and it was going to cost $680 to fix. This $$ through up a red flag for both me and the wife so I decided to head to the Reliable Appliance Center and bought a new thermal fuse for the oven for $8. I don't have a multimeter so I didn't know if this was the problem or not but for $8 figured it was worth a try before spending $700. Took a bit of tinkering to find the fuse by once replaced the oven fired up as expected.
My advice is be careful of the recommendations these guys make and double check yourself. He might have missed this but in my mind this is your job and if you have a multimeter this should be quite simple to diagnose. Will not use these guys again.
As a follow-up I called the next morning and they have canceled my follow up service call and did not charge me for the initial call.
- Company Response
Your situation is exactly as you described. It turned out the technician's multimeter had failed and gave him a false result. The only assurance I can provide is that if he installed all the parts he suggested and your oven wasn't fixed that would have been our problem and not yours and it wouldn't have cost you a dime. I must admit that like all people, we make mistakes too. As you can see by our track record, it doesn't happen often. We will always do our best to make it right and you won't pay for our mistakes.