Extremely unprofessional - look to other moving companies.
I had arranged to meet Impact Zone at 9:00 am Friday morning, and when I called their office at 10:00 am, the lady in the office had no idea the movers had not showed up at my place. As far as she knew, the moving crew was scheduled to be at my house at 9:00, and had no other work that morning. She was unable to locate them until 12:00 noon.
The movers showed up at 12:30, and explained that they had called and left a voice mail explaining they would be late. I had not received a call, and had checked and responded to other voice messages after 9:00 pm the night previous.
I was told to expect a 3 man crew. A 2 man crew with a young boy showed up at my house.
I inquired if they would be willing to negotiate on price. Kim offered to take 15 minutes off the travel time, which I did not find satisfactory. He then offered his opinion that if I didn't want to have them move my belongings they would leave - at which point we bid each other good day.