Comfort Masters Ltd.

Formerly Stouffville Home & Comfort, Ltd.,Med Air
Heating & Air Conditioning
Whitchurch Stouffville ON
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88%

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Reviews by rating (past 12 months)

Reviews for Comfort Masters Ltd.

Average customer rating:
9.6 10 (317 reviews)

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Martyn in Toronto
Martyn in Toronto
1 review Ajax, ON
10/10

Great team!

Great job by Mike and Yusuf. Friendly and courteous all while discussing options throughout the day. Answered any questions and ensured proper operation before leaving. Plus cleaned after themselves. Quite pleased.

Approximate cost of services:
$10.00
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Company Response

Your kind words for Mike and Yusuf have been noted with pleasure. It's wonderful to learn that their friendly and professional demeanor added value to your experience with our service. We certainly consider cleanliness and effective communication as key elements of our service.

Your satisfaction is our primary goal, and we're glad to hear that your HVAC system is functioning well post-service. If you have any more queries or if there's anything further you need, don't hesitate to let us know.

Private User
Private User
Private User reviews Courtice, ON
10/10

Quick response and great service!

Our furnace issue was solved in less than 12 hours. From our tech that came out at 11pm ensuring quick turnaround and assurance to our installer team of Owen & Gino. The service was great, speedy, informative and over and above when installing our new furnace.

We would recommend the team from Confirt Masters anytime!
Thanks guys.

Approximate cost of services:
$4,200.00
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Robyn in Scarborough
Robyn in Scarborough
1 review Whitchurch Stouffville, ON
1/10

New Furnace & AC install

In July 2019, we purchased a new furnace and air conditioner from Comfort Masters. We used this company because I grew up with the owner. When we moved in, the house came with older equipment (furnace from mid-nineties, AC from 1983), with no maintenance or serice calls required. Since this brand new install in 2019, we've already required 2 service calls.

When the one year mark came up for maintenance, I called and spoke to the receptionist about putting off the maintenance because of covid, we have a toddler, and are expecting a new baby. I explained that we didn't feel comfortable welcoming anyone into our home at the present time and that we'd have it done once covid restrictions lifted. She expressed that she understood and that she'd make a note of it in our file, but never once mentioned that this would void our warranty.

When we were 4 months overdue for the maintenance, we needed a service call when we discovered a significant puddle of water under and around the furnace. The HVAC technician had to come and unclog the drain (this technician was very kind and understanding). The lady on the phone told me the tech wouldn't have time to do maintenance, but he did say when he was here that the unit would be good until the next maintenance after what he'd done.

I contacted the owner to be sure that they would accept the 4 months over on the maintenance and I was told that it may void the warranty, but he would look into the warranty and dates. That was in November 2020. I followed up again in January 2021. Both times with no response. I just contacted him again recently (February 2022), to let him know that my husband and I were dissappointed in the lack of communication. Yet again, no response. The company is very accommodating and helpful until the installation is done, and they are down the road with your money.

Approximate cost of services:
$9,000.00
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Bever59
Bever59
1 review Meaford, ON
10/10

New HVAC installation

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We have been very impressed with Comfort Masters, right from the first contact with Rich, to follow up emails, to a site visit in which Rich was able to answer all of the questions that we had.
When we were ready to go ahead with the installation, I contacted Rich once more, and we had a time scheduled right away.
Technicians arrived on the day of the installation, and we went over the installation together in furnace room. Dave and Chris, worked very diligently, with very few breaks, and at the end of the day, (Which was a very long day for them), our new HVAC system was up and running. Many thanks to these three contacts that we have had at Comfort Masters.
We would highly recommend them to other perspective customers !

Bev and Joanne Johnston

Approximate cost of services:
$8,000.00
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Company Response

Thank you Bev for the great review and for choosing Comfort Masters to install your HVAC system.

jfreeman in Toronto
jfreeman in Toronto
4 reviews , ON
10/10

Purchase and Installation of a new Furnace

I just had a fabulous experience with Comfort Masters. I have a cottage in Muskoka with an 18 year old furnace that was on its last legs. I met with Comfort Masters and they offered me a very competitive price and a quick installation date. Rich was very accommodating in setting it up and made this purchase easy. The installation team of Tom, Paul and Dave were fantastic. They showed up on time and did a very professional installation job and cleaned up before they left. Overall I was 100% satisfied and will use them when I need a new A/C unit next. I highly recommend them.

Approximate cost of services:
$5,000.00
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J Chan in Scarborough
J Chan in Scarborough
20 reviews Toronto, ON
10/10

New Furnace, A/C and media filter

Went with Comfort Masters as Brian W, Sr. Comfort Advisor was very knowledgeable and helpful in answering questions that I had. The Installation crew, Ali and Farhad came earlier than expected (which was great!) and worked quietly and diligently throughout the morning. The job was done smoothly and I was pleased with the expertise of the installation crew. Great job!

Approximate cost of services:
$7,900.00
1 of 1 people found this review helpful.
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g.wagner
g.wagner
2 reviews Mississauga, ON
10/10

replace furnace and air conditioner

Our furnace was red taged by another big service company in Peel doing our anual cleaning and inspection. They sent out their sales rep for a consultation. I found them expensive and got a second quote from Comfort Masters. They were able to give me the same package as the first quote almost $10,000 cheaper. Comfort Master got the job. The crew showed up on time and were knowledeable and finished installing the furnace and AC that day. They put mats down on the carpets to keep them clean and left the work are clean. They we able to route the pipe vents for the furnace in a good location that I liked as well. What a great job! I asked the installer to check the old furnace and show me what was wrong with it. He did, and said he couldnt see anything that would have caused a red tag being issued. If I had gotten a second opinion I might not have had to replace it.

Approximate cost of services:
$11,750.00
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Private User
Private User
Private User reviews Oshawa, ON
8/10

Great Service

I had to call twice as no one called me back the first time. They called to setup my appointment and outlined what would happen if they needed to reschedule because it was in winter and they needed to prioritize persons with furnace issues. Very polite and courteous technician. He quickly diagnosed the problem. He explained the issue and gave me advice on how frequent I needed to service. Happy that my fireplace is up and running again. Overall very friendly staff.

Approximate cost of services:
$110.00
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Francine
Francine
4 reviews Toronto, ON
10/10

Annual maintenance service on 2 year old purchase from them

Highly recommend using this company to purchase and maintain furnace. Our technician was here at promised time, completed work quickly and efficiently. He is professional and courteous - did not complain about having to tight squeeze between houses to verify exhaust and offered to change out the filter with the new one that we just hadn't gotten around to doing yet. Comfort Masters kept us updated on the expected time of arrival without being annoying. And the business card indicates they are on call 24/365 - great for peace of mind.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Steve in Newmarket
Steve in Newmarket
3 reviews Newmarket, ON
10/10

Furnace repair

Setting up appointment to have a technician come out was easy and smooth. Although they couldn't find someone to come out in the evening, they had someone ready first thing in the morning.
Sorab came out on time and diagnosed the issue within a few minutes, he took the extra step to find out if the part could be covered under warranty-it wasn't :-( but ordered the part and had it installed a couple of hours later. Sorab was knowledgeable and very clean. I think i found my new HVAC people!
Thanks Comfort Master's!
Steve

Approximate cost of services:
$450.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Comfort Masters Ltd.

Your home comfort is our priority. -- 24-HOUR EMERGENCY SERVICE 365 DAYS A YEAR 1-866-260-0023 -- 3 OFFICES TO SERVE YOU BETTER: NEWMARKET, OSHAWA, and ORILLIA! -- Comfort Masters Ltd. is an experienced, reliable, and courteous home comfort company with offices in Newmarket, Orillia and Oshawa. We are factory, industry, ...
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