Achieved extactly nothing over a period of 5 months, still have no refund and no permit. The worst customer service I've ever experienced when paying so much for nothing but hassel.
- Approximate cost of services:
- $450.00
- Company Response
Dear Tony,
As was explained to you at the time, the arborist report price is an up-front cost that is paid as the work on the arborist report must be done first, before any other work, and submitted to the city along with the permit fee. The arborist report was completed by our team and submitted, fulfilling that portion of the contract. The permit fee, as explained is a non-refundable fee paid to the City for their consideration of the proposal to remove the tree(s) requested. They do not always agree to allow the removal, which was the case with your property. This does not negate the work done on your behalf by our team and the City does not refund the fee, even if they deny the application.
This was explained several times, calmly, even when your communication was less than polite. We hope that you have since resolved your tree issue. With regards, Enviro Tree Care Inc.