5.0 star rating 12/10/2016
First to Review
Honest, professional and highly recommended.
Unfortunately, Alpha Carpet and Duct Cleaning was not able to complete our HVAC Service and Duct Cleaning due to the location of our Furnace; not their fault! (Our home has a HRV, Heat Pump and Furnace - the furnace is installed on the third floor and not very accessible due to drywall surrounding it).
Alpha did make a solid effort. Upon arrival they saw the potential for them having an issue with the fact the furnace was not completely accessible. They did offer to give it a try with our acknowledgement that they may not be 100% successful. Their stated goal right from the start was 100% done right and happiness from us.
They got things 70% done and came to the conclusion that they would not hit their 100% standard. We chatted and took their advice to stop work and they generously offered to not bill us anything.
They said that the work done was complimentary and left some advice on how to rebuild the wall surrounding the furnace so it could be serviced correctly.
Alpha are true pro's. I doubt their competitors would have made the suggestion to stop work and not bill anything.