Ordered W&D from homedepot, waited 3 weeks, on the delivery day, two guys showed up, came up to our codo, took one look at the washer, saw the hoses are still attached on the faucet ( how long do you think for us to unscrewed it? ) One guy Shouted at us twice " I call you half an hour ago, why are you not ready for me, I don't have time for you" and LEFT THE BUILDING WITHOUT DELIVERYING THE ITEMS WE WAITED 3 WEEKS AND PAID FOR.
The delivery guys claimed that if the W&D were not disconnected, they can't do the delivery which is fine however at this point, W&D were still in the truck, how long do you think is going to take him to go down 29th floor by elevator and bring up the W&D and stack the W&D and how long do you think it take for us to unscrew the hoses from the faucet if we had the tools to do it?
I have already explained to the guys when they arrived that we have tried out best unplugging anything we could, turned off the water supplies, we just didn't have the tool to unscrew the hoses from the faucets, we would like to borrow their tool if possible ( assuming if they are installing the W&D, they will need to screw the hoses to the faucets, they for sure will have the tools ).
I never expect that a W&D delivery, stacking and installation can be done in less than 30 sec because apparently he didn't even have 30 secs "Wait". It wasn't like he has already brought up the W&D and has been waiting for another God knows how long for us to mess around with unscrewing the hoses. Extremely disappointed at the service.
The situation could have been handled better, these two particular delivery guys were very rude, unprofessional and represented the company very poorly. I surely hope not everyone in this company are like that or homedepot really should have started considering a different 3rd party delivering service.