We have used this company for our heating and plumbing repairs and maintenance for over ten years. This past year we had to replace our gas hot water heater, a furnace zone valve and the main water supply pressure relief value in addition to regular maintenance.
Service is very good, in emergencies, it is usually same day and if work is scheduled, the technicians show up when promised or the company calls to explain any changes to the schedule.
The workmanship has always been high quality. All people I have come into contact with have been personable and knowledgeable. All work performed or suggested is thoroughly explained. All jobs are estimated in advance and I can not recall any increase in price upon completion.
We do subscribe to the Campbell Care Club but I am generally not a fan of this kind of customer retention plan. So that is where I take one star off the rating for paying to get discounts.
I am willing to pay extra for the fast response and high quality of service and workmanship.
We at first contacted and brought in another plumbing company, we didn't have a good feeling of their abilities to do a proper and professional job. I met Scott at the Home and Garden Show and asked him to come by and give us a price on a fireplace. He arrived on time and recommended a unit that would work well in our location, as he was walking out we noticed a part of the re plumbing that was done by the other contractor in a improper manor and pointed it out to us and then explained the proper way it should be done.
We asked him to provide us a price to take over the plumbing and he was very reasonable. Everyone that I dealt with in there company is extremely professional and fully knowledgeable. I know use them for my company when the need arrives and continue to enjoy their great service.
I would highly recommend them.
I called about an unknown water leaking issue fearing a pipe was leaking in my concrete slab and a very large repair was imminent. After several other companies were unable to squeeze me in to their busy schedules, I called Campbell Care. I was please that they were able to come out the next day! They were prompt, and thorough in their investigation. There were various problems that contributed to our water leaking issues. All work from diagnosis, to completion was done in 6 hrs. They have all the necessary supplies and equipment on their truck. They were so honest! One can tell! I've dealt with unscrupulous trades people in the past. They told me what was necessary now and what could wait. They went above and beyond correcting other little flaws in per existing work that they came upon. The cost was exactly what was quoted, and the repair cost substantially less than I thought it would. Their finished work one could tell was superior. A huge thank you to Geoff and Leon. I would not hesitate to highly recommend the work they do!
When we moved into our new house we discovered the gas fireplace to be not working. CampbellCare was brought in. We learned later that they gauged on the price of a part, charging over $200 for what should have been less than $100. But, worse than this, we discovered later that the fireplace was improperly and illegally installed and that, should we use it, we run the risk of burning our house down and then (because of the illegal installation) not being covered by insurance. So, now we are looking at having to have the fireplace replaced and the entire (interior to the wall) installation site and chimney rebuilt. Why did CampbellCare not point this out?
Campbell plumbing and Heating is definitely the place I would recommend for any plumbing needs. They provided a relaible and accurate estimate, did great work on the installation and had the job finished on time and on track with the estimate. And they cleaned up after themselves very well also! Couldn't be happier with Campbell Plumbing and Heating and would recommend them to anyone in need of plumbing services!
we discovered a leak in our family room gas stove/fireplace and Campbell Plumbing came out immediately to take a look. We decided since the fp wasn't used and no longer desired that we would remove it. the care specialist removed it and then spent quite a bit of time filling in the hole through our outside wall so make sure it was weather proof and critter proof. I did not expect such attention to detail and was extremely happy with the job he did!