Completely disappointed with the service from this company. Window and Door order placed and 50% deposit paid for on September 10th, 2015 and was told 4 week delivery ie approx. October 7th delivery.
They didn't actually process the order and put my windows into production schedule until the21st of September and that pushed delivery to October 16th.
That's should have been a red flag to begin with, however things have gotten worse. when I saw the production confirmation, all of our arched windows had been placed on hold, when I inquired I was told by my salesman Shawn that the arched windows would have to have shop drawings made which would take a week before they could be put into production, but there shop would do everything in their power to catch them up to the rest of the order. On October 9th I receive a confirmation of production and the estimated delivery date is October 28th, 12 days following the rest of the windows and sliding door.
I immediately call my salesman Shawn once again and continue to call for the next 12 days and his responses included "we are working on it", "waiting for the shop manager to get back to me" , "shop staff is away today so we cant confirm till Monday, but believe me its all hands on deck trying to get these windows out to you asap" then finally I get a call on Tuesday October 20th and am told that unfortunately there's nothing he can do!! (so much for all hands on deck!)
In the mean time the initial shipment arrives, (which requires that full payment be received prior to shipping) and complete unprofessional behavior from the delivery guys, they first ask my framers to help them unload the truck, (a liability I don't feel they needed to take on). since my framers are bringing the windows in from the truck, they begin placing them in their various locations around the house where they are to be installed, when it comes time to sign off and I start doing a walk around the house to confirm what was delivered, and the delivery guy loses it and says "if you don't wanna sign you don't have to, I have other deliveries and don't have time for this, the windows should have been placed in one room to make it faster for you to count (a fact he failed to advise of when he asked my guys to help with the unload) " rips his copy off, throws me mine at the top of the stairs and says "you have a great rest of your day" and walks away.
Im sorry but after paying a little over $30,000 for windows and doors to this company and receiving absolutely no respect or patience from the delivery staff or sales staff, I would never recommend this company to anyone, anywhere at any time, they compare themselves to the top companies in terms of product quality and service but believe me after 15 years in the business and over 50 homes, this is by far the worst experience I have seen with any supplier let alone a window company.
- Approximate cost of services:
- $30,000.00