The One Carpet Cleaning Services

Carpet & Rug Cleaning & Repairing
Port Coquitlam BC V3B 6L1
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Carpet & Rug Cleaning & Repairing
The One Carpet Cleaning Services
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95%

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Reviews by rating (past 12 months)
Best of 2017 winner 3 timesBest of 2017winner 3 times

Reviews for The One Carpet Cleaning Services

Average customer rating:
9.9 10 (75 reviews)

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michelle in Vancouver
michelle in Vancouver
1 review Vancouver, BC
10/10

Carpet Cleaning

I read many reviews on the Homestar website and decided to hire Greg to clean the carpet prior to my tenant move out. Greg was friendly and took extra efforts for the job. He came two more times as the follow ups to clean the water damage caused by my tenant, I will continue to have Greg for my carpet cleaning work and recommend him to my friends.

Thanks Greg for the great work.

Michelle

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Company Response

Thank you Michelle. Your kind words are much appreciated.
It was my pleasure!
Best regards,
Greg Leo

angela cannon in Port Coquitlam
angela cannon in Port Coquitlam
1 review Greater Vancouver, BC
10/10

carpet cleaning

I live in Anmore and have kids and pets.I found Greg on homestars.Greg showed up on time and was a very friendly person.His rates are reasonable! My carpets were badly stained and at one point my husband wanted to throw them out and buy new. Gregs focus and timing was impeccable,my carpets look brand new!
Im a satisfied customer and will be using Greg again ,I highly recommend him and his company!!
Thank you Greg

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Company Response

Thank you Angela, your kind thoughts are much appreciated. It's great when we get these kind of results.
All the best!
Greg Leo

nick in Port Coquitlam
nick in Port Coquitlam
1 review Greater Vancouver, BC
10/10

Best Carpet Guy Ever !!!!

They showed up in a very nice mood and got the job done for me after another company screwed it up,,, thank you to THE ONE AND ONLY CARPET CLEANER..

1 of 1 people found this review helpful.
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Company Response

Thank you Nick. Sometimes we get lucky with stellar results.
Best regards,
Greg

BT Langley BC
BT Langley BC
4 reviews Langley, BC
1/10

Never ever again

We hired Greg based on the reviews, he charged double of what we paid to another company last year also with very good reviews but wanted an especially good cleaning this time around but it did not work out that way. He was 45 minutes late but not as a result of coming from another job. He absolutely rushed through it and It took all of 45 minutes to clean an upstairs hallway, stairs, family room and high traffic area from Kitchen to front door. Needless to say the outcome reflected this. I was determined to now hire someone else but Greg asked to give him another chance which we did. He only re-cleaned the family room and when I pointed out that he did not clean the small carpeted ledge on the patio door he promptly responded he normally does not do these but would this time, really? Anyhow the carpet is ok but certainly nothing like the reviews would indicate so please use your own judgment before you go ahead.

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Company Response

It is with great sadness that I write this response.

First of all your job was small, the set up was quick and easy..
a short hallway at the top of the stairs,
1 flight of stairs
Short traffic area to the front door.
1 small living room with 20 year old carpet with extreme traffic staining. Now I don't know if you were expecting some miracle that I was going to make your carpet NEW again, and I have some amazing restorative work under my belt, but I can only bring out the best in the carpet in each case I encounter. In the end your carpets looked considerably better, in fact as best as they could in my opinion. The traffic areas were completely gone..
I don't know how many hours you expected me to stay, but over the years I have become extremely efficient and do what needs to be done for each individual job. I have all the best products, and equipment available to the industry. When I provide my service I do my very best for each and everyone of my customers to the best of my knowledge and ability's.
I have had a few instances where a stain came back etc. The customer calls me, says there's a problem, I apologize, book a follow up to come and re-clean it NO questions asked. That is what a service guarantee is.
In your case this is what I received via email:

Hi Greg, I am writing to let you know how very upset we are with how our carpets turned out. They look worse then before likely due to the turning brush heads. You totally rushed this job I watched you 'fly' across the carpet and to complete the entire job in as little as 45 minutes that has now become evident.

I am now going to hire another company and as a result have put a stop payment on the cheque written to you.

Bea Togher

Needless to say I was shocked.
I called you immediately to discuss what may have happened and ask you to allow me to come back and resolve the problem. You said you would discuss it with your husband and call me back.
You called and said yes. I came back and re-cleaned the room and corrected the problem. I'd like to point out this can and does happen to every company at some point. When your dealing with any kind of equipment, things can happen, It's how you deal with them that matters. After the following conversation when finished where you pointed out the cost difference from last year to my costs.. This I believe is your main area of contention. The costs..
I'm based out of the Tricities area, I have to cross the bridge 2 times to service Langley plus its anywhere from 30 to 60 minutes drive (each way). Thus I have a $200 minimum charge which I explained when you booked your appointment. Most company's charge more to service other areas, that's just the way it is.

I'd also like to point out there was nothing wrong with the other areas and you only asked me to re-clean the room that had the problem.
I was late yes, I called you well in advance of our booked appointment to advise you which you responded was not a problem.

I think anybody that reads the email you sent can see how completely unreasonable your reactions were. Your entitled to your opinion absolutely. Putting a stop payment on the cheque without even giving me the opportunity to respond speaks volumes to any normal consumer.. This was a first for me in 4 years of operating my business.

I regret that you are not happy, you can't please 100% of the people all the time, but I try my best.
As you put in your dramatic title "Never ever again", the feeling is quite mutual.

Good luck finding another company that can satisfy your cleaning needs.

Best regards,

Greg Leo

Christine in Vancouver
Christine in Vancouver
1 review Vancouver, BC
10/10

Carpet Cleaning

First Class service all the way. I highly recommend this company. Rate was reasonable and takes pride in his work and attention to detail. Not all companies are trustworthy--this one definitely is.

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Company Response

Thank you for your kind words Christine!
I do my very best to make sure every one of my customers are happy.
This review brightened up my day.
Best regards,
Greg Leo

Lida from Vancouver
Lida from Vancouver
2 reviews North Vancouver, BC
10/10

Carpet Cleaning

Cleaned my heavily soiled carpets. Did a fantastic job. Would highly recommend. Was very happy with the result. He came on time, was prompt with the cleaning. Carpets dried quickly. Tried to attach a before and after picture but somehow I couldn't do it.

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Company Response

Thank you Lida. It was my pleasure.

Best regards,
Greg

Sherri in Vancouver
Sherri in Vancouver
1 review Vancouver, BC
10/10

Pet Stained Carpets

I have finally found a good carpet cleaner! I thought I might have to go through the hassle of arbitration to keep my tenant's damage deposit due to the all stains left by their pets. Greg got them all out except for one small one (which is now hardly noticeable). They look amazing. He did a fantastic job and I am very pleased.

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Company Response

Thank you Sherri. This is wonderful news. Glad theres no further concerns.
In celebration of you being my 50th reviewer here on Homestars you will receive a $50 gift certificate towards your next service.

Thank you again!

Kind regards,

Greg Leo

Www.Theonecarpetcleaning.com

Jim in Surrey
Jim in Surrey
2 reviews Langley, BC
10/10

Carpet Cleaning

Greg did a fantastic job on our carpets. They hadn't been cleaned for a few years and they are 10 years old but now they look new again!
Not only did Greg get the stains out since they were last cleaned but also the stains the previous company failed to remove. Thank-you!
Sharon and Jim

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Company Response

Thank you so much! I love when this happens. You made my Sunday with this review!
Best regards,
Greg

Mold Insight Inc.
Mold Insight Inc.
5 reviews RICHMOND, BC
10/10

Carpet Cleaning

I found Greg on Homestars as I was looking for the top rated carpet cleaning company in our area. We had not cleaned our carpet in the 5 years we have been living in our townhouse and thought we might have to replace them with all the child and pet stains. They did not look very nice. When I read Greg's reviews I learned a lot from others experiences and also was impressed by the feedback that they had had about him vs. what their experience was like with other companies/attempts that did not achieve results. Greg was very knowledgeable, professional and efficient and most importantly, we were wowed by the difference in our carpets after the cleaning. There were no smells of cleaning agents and the carpet was completely dry by the next morning. We will be using Greg in the future and would highly recommend him to our family and friends.

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Company Response

Thank you Sean. It was my pleasure. As always I love when these kind of results are achieved.
Best regards,
Greg

Randy & Thelma Patriquin in Langley
Randy & Thelma Patriquin in Langley
1 review Maple Ridge, BC
10/10

All capets in our home were cleaned

Greg did an awsome job on our home carpets. We were going to purchase a new carpet in our rec room as no professional, advertised stain removal could get out our stains, we're talking three years of this. Greg shampooed the carpet and the stains are gone!! The rest of the house doesn't have that bandaid odour it has no odour, which means a very clean solution. We could not be happier with this company and Greg's service. Would highly recommend him to anyone! Thank you Greg.

Randy and Thelma

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Company Response

Thank you Randy & Thelma! It always makes me feel so good hearing when these kind of results happen. 3 years, thats awesome!
*Just so you know I don't use shampoo, all my product are new age, and citrus based. Shampooing is back in the dark ages...lol.
This review made my day!

Best regards,

Greg Leo

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The One Carpet Cleaning Services

Owner Operated Quality Carpet and Upholstery Cleaning Services in Vancouver BC. We are a green environmentally safe carpet cleaning service featuring the Rotovac Carpet Restoration System for commercial and residential services. Automobile/ boat/ motorhome service available. Servicing the entire Vancouver lower mainland. Out of RESPECT for our Seniors who helped ...
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