During a storm water poured through the ceiling of my home through a (unknown to me) hole caused previously by falling object damage to the roof. The water caused damage to 2nd floor ceiling, walls and floor. Desjardins Insurance assigned the repairs to Paul Davis Restoration. During demolition to the damaged portions of the room there was collateral damage to the floor below due to the extreme force and hammering to remove part of the flooring. There was no acknowledgement to the 5 emails I sent to the Paul Davis Project Manager (cc:ed Desjardins Insurance Rep) though he replied to any emails unrelated to the damage. Two months into the repair of roof and small room I called someone at Desjardins Insurance office. They were very helpful and said they would assist. A week later my Desjardins Insurance Rep called and offered to pay me for my time and materials to do the repairs.
Repair to the roof and water damaged room has been completed after almost 4 months. I find it very disingenuous of a a franchise organization that provides repair damage to be callous of damage that they caused. I would not recommend their services.
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