Royal Roofing

** Update Nov 1, 2012. Nick asked if I could update my comments/scores given almost 3 months have gone by since the repair was done. I am happy to provide an update. After a number of storms, including the most recent storm "Sandy"....we are pleased to say there have been no leaks. Thanks. **

Last week when there was a storm, we noticed that there was water dripping into our unfinished basement laundry room from the furnace/hot water venting. Thankfully it was in the unfinished part of our basement. We quickly jumped onto Homestars to research good roofing companies. We wanted this fixed ASAP to prevent any further issues. From a bad prior experience using another company for a diff type of job...we didn't just look at companies with high overall scores. Instead we went deeper in our Homestars research, looked at companies with high overall scores, more importantly read through the Homestars review comments, and we made sure to check if there were any low scores in all the reviews. We found Royal Roofing, read their reviews, and decided to call them. We also looked up BBB to see if there were any complaints against this company; they were not BBB accredited but they also did not have any complaints listed which was good. The dispatcher took our information. Louis (sp?) called me back later that same day. He said he and Nick would come that night at 8:30pm. Both were very pleasant and happy when they came to check our roof, ventings, and flashing. Nick took pictures to show us that the vent flashings needed to be sealed down, renailed, rechaulked, and repaired. He also showed us that the furnace vent needed to be repaired since there were areas that were rusted/exposed. And the chimney flashing was to be repaired. They told us they would send two guys the next day to do the repairs. When we asked what kind of warranty comes with this repair i.e. what if a leak occurs in the same spot....Nick quickly replied "don't worry, we will do a great job, and if anything is wrong you can call me 25/7" (he purposely said 25/7 versus 24/7 to make his point). Nick was such a pleasure to deal with that when he came to collect payment for the job, we also gave him some homemade cookies we just made. =) Nick and Louis both said Nick went onto the roof on Friday after their men completed the job to check the work. Nick and Louis told us, they count on good reviews and referrals for future business. We told them, we are always eager to start up a good business relationship with companies who do good work...this time it was a small repair job....if the small jobs get done well the next time it may be a large full blown roof job we'll entrust into their hands.

Given we have not had a storm yet, we have tentatively scored them an "8". We will come back to update this post after a few months have gone by and we have a better idea how well the roof repair job was done. We can not go up there ourselves to assess (not about to climb up onto the roof of a 2-story house). Thanks for reading, we hope this review is helpful to others.