I gave Robert a rave review nearly a month ago on the promise that he would return to finish a final capping on my stairs. I guess he got so much business from my review that he's too busy to bother.
So, if you hire this man, don't pay him until you are completely satisfied regardless of his word that it'll be done.
Our stair capping is crooked and he was going to make another. Doesn't bother returning when he says so.
Nov 16 Response to Robert: Robert, I am simply stating the facts. I gave you a great review because I trusted that you would come back and fix the flaw that you acknowledged. You were very nice and very accommodating during the job and hence, I jumped the gun. I was the first to give a review, and it was a good one. Since then, you've had many jobs and have neglected to fulfill your promise. Instead of realizing your neglect you threaten me with legal action. I paid you the job in FULL plus EXTRA. The extra work you did was great, but it wasn't something I had asked for, or needed, but I still paid you for the extra time. It was a $600 - $700 job and I believe we paid you an additional $400. Percentage-wise, that's huge. It's a shame that you won't simply just complete this last task. We know you do good work, I just wish you didn't abandon us after, I believe, my post gave you lots of work.
If you feel you must take legal action, I am sorry for that. I am not slandering you. I am not calling you a bad person. I am not saying your work is bad. Just simply that you we paid you in full for the job on your promise to finish it correctly and that you haven't. During our job, you had trouble with transportation and we understood, but a phone call would also be helpful if you can't make it.
My original review was 9 (on his promise). Then 2 (on not delivering his promise). Now 0 (upon a threat of legal action for me simply stating the facts).
These reviews are easily changed and instead of just fixing the cap, Robert threatens. He acknowledges that I gave him a great review so what could be my reason for changing it other than he didn't deliver a promise? Think about it.
- Company Response
This is a complete false attack on my reputation considering they have had problems with a carpenter that had been fired for lousy work. If this post is not removed I will consider legal action against Ms. Walker with all facts disclosed in the actions. The facts represented are not accurate and contradict her initial posting of satisfactory work.